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- Tasks: Coordinate couriers and ensure timely deliveries while supporting the control team.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and free mental health support.
- Why this job: Make a real impact in a fast-paced environment where your work matters.
- Qualifications: Experience in customer service or operations; strong communication and organisational skills.
- Other info: Dynamic role with opportunities for growth in a supportive team.
The predicted salary is between 26811 - 26811 £ per year.
Location: Edinburgh
Salary: £26,811.20
Hours: 40 hours, Monday to Friday, Shifts will vary between 8 am to 7 pm
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role:
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
What you’ll be doing:
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‑to‑day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
- Adapting plans and priorities as the day changes
What we’re looking for:
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
- Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
Operations Coordinator(Logistics) employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Logistics)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CitySprint. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Operations Coordinator, you'll need to juggle multiple tasks and communicate clearly. Try role-playing with a friend or family member to get comfortable with discussing your experience and how it relates to the job.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple priorities in the past. This will demonstrate that you can handle the fast-paced environment at CitySprint.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Coordinator(Logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Coordinator role. Highlight any relevant experience in logistics or customer service, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at CitySprint and how your background makes you a great fit. Keep it concise but engaging!
Show Off Your Communication Skills: As an Operations Coordinator, clear communication is key. In your application, demonstrate your ability to juggle multiple tasks and communicate effectively. Use examples from your past experiences to back this up!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Coordinator. Familiarise yourself with logistics terminology and the specific SLAs mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a confident communicator, you'll need to juggle multiple tasks and resolve queries on the spot. Prepare examples from your past experiences where you've successfully communicated under pressure or solved problems quickly. This will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Think of times when you've had to manage competing priorities or adapt plans on the fly. Share these examples during your interview to illustrate how you can keep things running smoothly, even when the unexpected happens.
✨Familiarise Yourself with Relevant Systems
While experience in logistics systems like CityTrak or X-Despatch is a bonus, it's not essential. However, showing that you're comfortable with technology and have basic Microsoft Office skills will go a long way. If you can, practice using similar systems or software before the interview to boost your confidence.