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- Tasks: Coordinate team activities and manage customer communications for efficient operations.
- Company: Join CitySprint, the UK's leading courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy impressive holiday allowance, birthday off, wellness programs, and discounts.
- Why this job: Be part of a supportive team culture while making a real impact in customer service.
- Qualifications: Experience in vehicle dispatching and excellent communication skills are essential.
- Other info: This is a 12-month maternity cover role with flexible hours.
The predicted salary is between 14496 - 14496 £ per year.
Operations Coordinator | Plymouth | Fixed Term
This is a maternity cover for 12 months.
Salary: £14,496
Shifts: Monday to Friday between 8 am to 12:30 pm
Hours: 22.5 hours
Benefits and perks:
- An impressive holiday allowance that rises with your years of service
- Additional day off for your birthday
- Death in Service allowance
- Enhanced Maternity and Paternity leave
- Complimentary day of annual leave
- Access to a health and wellness program
- Enjoy ‘Medicash Perks at Work’ discounts and rewards
- Ride to work scheme
- Interest-free season ticket loans after a year\’s service
CitySprint aims to be the UK\’s leading courier service provider, with a focus on innovation and customer satisfaction. We seek a dedicated Operations Coordinator to support our growth in Plymouth.
The role involves coordinating team activities to ensure efficient operations, maintaining customer and driver relationships, and supporting the Service Centre’s success by assisting the Service Centre Manager/Operations Manager.
Main responsibilities include:
- Answering phone lines professionally
- Managing communications related to driver workload
- Tracking bookings and consignments
- Liaising with Operations and Imports departments to meet SLA transit times
- Providing updates to customers on issues
- Requesting and entering PODs
- Reporting discrepancies
- Providing quotes to customers
- Monitoring Service Centre emails
- Working with suppliers to ensure high-quality customer experience
Ideal candidate qualities:
- Experience in dispatching vehicles or vehicle allocation
- Respectful and professional communication
- Prompt response to customer and supplier needs
- Ensuring timely collection and delivery of jobs
- Handling operational queries effectively
- Proactive in service improvement suggestions
- Excellent listening and empathy skills
- Self-motivated with minimal supervision
The successful candidate will undergo a DBS check, and offers are conditional upon satisfactory clearance.
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Operations Coordinator(Customer Service) employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Customer Service)
✨Tip Number 1
Familiarise yourself with the operations of a courier service. Understanding how dispatching and vehicle allocation works will give you an edge in interviews, as you'll be able to speak knowledgeably about the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves maintaining relationships with customers and drivers, demonstrating your ability to handle queries and provide updates effectively will be crucial.
✨Tip Number 3
Prepare examples of how you've improved service processes in previous roles. Being proactive in suggesting improvements is a key quality they're looking for, so have specific instances ready to discuss.
✨Tip Number 4
Showcase your communication skills during any interactions. Whether it's through phone calls or emails, being respectful and professional will reflect well on your suitability for the Operations Coordinator position.
We think you need these skills to ace Operations Coordinator(Customer Service)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations. Emphasise any previous roles where you managed communications, tracked bookings, or liaised with different departments.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the role of Operations Coordinator and demonstrate your understanding of CitySprint's focus on customer satisfaction.
Showcase Relevant Skills: In your application, highlight key skills such as professional communication, problem-solving, and proactive service improvement suggestions. Use examples from past experiences to illustrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Citysprint UK Ltd
✨Research the Company
Before your interview, take some time to learn about CitySprint and their commitment to customer satisfaction. Understanding their values and operations will help you align your answers with what they are looking for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational queries. Think of examples from your past experiences where you successfully managed similar situations, especially in customer service or dispatching.
✨Showcase Your Communication Skills
As an Operations Coordinator, effective communication is key. Be prepared to demonstrate how you would manage communications with drivers and customers, ensuring clarity and professionalism in your responses.
✨Highlight Your Proactivity
The ideal candidate is proactive in suggesting service improvements. Come prepared with ideas on how you could enhance operations or customer experience at CitySprint, showing that you’re not just reactive but also forward-thinking.