At a Glance
- Tasks: Coordinate team activities to ensure smooth operations and excellent customer service.
- Company: Join CitySprint, a leading courier service provider in the UK, dedicated to innovation and growth.
- Benefits: Enjoy impressive holiday allowance, birthday leave, wellness programs, and high-street discounts.
- Other info: A DBS check is required for this role.
- Why this job: Be part of a dynamic team that values hard work, commitment, and personal development.
- Qualifications: Experience in dispatching or vehicle allocation is preferred; strong communication skills are essential.
The predicted salary is between 20700 - 25800 £ per year.
Operations Coordinator
Location:Leeds
Salary:£26,811.20
Hours:40hours
Shifts:Monday to Friday. Shifts will vary between 7 am to 4 pm / 9 am to 6 pm
Contract: Permanent
What you’ll get at CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint
What we do matters — from everyday deliveries to timeâ€‐critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.
Who we are
CitySprint is a UKâ€‑wide logistics business delivering sameâ€−day and timeâ€‐critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.
It’s a busy, fastâ€‐moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What you’ll be doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving dayâ€‐toâ€‑day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / Xâ€‐Despatch)
- Adapting plans and priorities as the day changes
What we’re looking for
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
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Operations Coordinator(Customer Service) employer: Citysprint UK Ltd
At CitySprint, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and growth. With generous benefits such as enhanced maternity and paternity leave, mental health support, and extra family-friendly days, our Bristol location fosters a collaborative environment where your contributions are valued and recognised. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences in the fast-paced logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator(Customer Service)
✨Tip Number 1
Familiarise yourself with CitySprint's values and mission. Understanding their commitment to customer service and operational excellence will help you align your responses during interviews, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by Operations Coordinators, which can be invaluable during your interview.
✨Tip Number 3
Prepare examples of how you've successfully coordinated team activities or improved operational efficiency in previous roles. Being able to share concrete experiences will demonstrate your capability and readiness for the role.
✨Tip Number 4
Stay updated on industry trends in courier services and logistics. Showing that you understand the market and its challenges can set you apart as a candidate who is not only qualified but also genuinely interested in the field.
We think you need these skills to ace Operations Coordinator(Customer Service)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and operations coordination. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as coordinating team activities or managing customer queries.
Highlight Relevant Skills:Emphasise skills that are crucial for the Operations Coordinator role, such as communication, problem-solving, and the ability to work under pressure. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Company Inside Out
Before your interview, make sure to research CitySprint thoroughly. Understand their values, mission, and recent developments in the courier industry. This will help you align your answers with what they are looking for.
✨Demonstrate Your Customer Service Skills
As an Operations Coordinator, you'll need to show that you can handle customer queries effectively. Prepare examples from your past experiences where you successfully resolved issues or improved service delivery.
✨Showcase Your Coordination Abilities
Be ready to discuss how you've previously coordinated team activities or managed operations. Highlight any specific tools or methods you used to ensure efficiency and communication among team members.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team dynamics, challenges the company is currently facing, or opportunities for professional development. It shows your genuine interest in the role.
