Operations Coordinator(Customer Service)

Operations Coordinator | Manchester | Permanent Salary: £25,771 Shifts: Multiple shifts between 07:00-16:00, 08:00-17:00 & 09:00-18:00 Hours: 40 hours per week, Monday-Friday Benefits and perks: Impressive holiday allowance that rises with your years of service Additional day off for your birthday Death in Service allowance Enhanced Maternity and Paternity leave Complimentary day of annual leave for family moments Health and wellness program access \’Medicash Perks at Work\’ discounts and rewards Ride to work scheme Interest-free season ticket loans (after one year of service) CitySprint aims to be the UK\’s leading courier services provider, focusing on innovation and customer service excellence. We are seeking a dedicated Operations Coordinator to support our growth and service delivery. Your role: You will coordinate team activities, build relationships with staff and clients, and ensure efficient operations with couriers and suppliers. Main responsibilities: Answer calls professionally Arrange collections, transit routes, and deliveries Track bookings and consignments Coordinate imports to meet SLA Provide customers with updates Manage PODs and report discrepancies Provide quotes to customers Monitor Service Centre emails Work with suppliers for quality service Ideal candidate: Experience in dispatching or vehicle allocation Respectful and professional Responsive to customer and supplier needs Ensure timely collection and delivery Handle client queries effectively Proactive in service improvement Good listening and empathy skills Self-motivated and independent The successful candidate will undergo a DBS check. Conditional offers depend on a satisfactory DBS clearance. #J-18808-Ljbffr