At a Glance
- Tasks: Coordinate team activities to ensure smooth operations and excellent customer service.
- Company: Join CitySprint, a leading courier service provider in the UK.
- Benefits: Enjoy impressive holiday allowance, birthday leave, and wellness programmes.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in dispatching and strong communication skills are essential.
The predicted salary is between 22000 - 30000 € per year.
Location: London
Salary: £25,771
Shifts: Between 10am to 7pm
Hours: 40 hours per week, Monday-Friday
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave.
- Access to a health and wellness program.
- ‘Medicash Perks at Work’ for high-street discounts and rewards.
- Ride to work scheme.
CitySprint is on a fast track to become the UK’s leading courier services provider. We are paving the way for courier services to be more intuitive, capable, and responsive to our customers’ needs. We need to secure a top-notch Operations Coordinator to ensure we continue growing and improving every day.
This is where YOU come in! CitySprint has an exciting opportunity for an Operations Coordinator. We are looking for a superstar who enjoys coordinating team activities and efforts to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.
Main responsibilities:
- Answer phone lines promptly and professionally.
- Arrange relevant collections, transit routes, and deliveries.
- Input event tracking for all bookings and in-transit consignments.
- Liaise with Operations departments and Imports to ensure imports arrive within agreed SLAs.
- Provide customers with updates on all exceptions or issues.
- Request and enter all PODs from relevant agents.
- Report all discrepancies to Managers.
- Provide quotes when requested to the relevant customer.
- Monitor emails for the Service Centre.
- Work with suppliers to deliver a seamless, high-quality customer experience.
The ideal candidate will:
- Have some experience supporting control with dispatching or allocating vehicles.
- Treat people with respect under all circumstances.
- Respond promptly and appropriately to the needs of customers and suppliers.
- Ensure all jobs are collected and delivered within agreed timescales.
- Deal effectively and promptly with client operational queries.
- Be proactive in suggesting improvements to service delivery.
- Be a skilled listener, able to understand and empathise with customers.
- Have the ability to self-motivate and work with minimal supervision.
If this Operations Coordinator role sounds like you, we really want to hear from you!
Additional information: The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
Operations Coordinator(Customer Service) in City of London employer: Citysprint UK Ltd
CitySprint is an exceptional employer that prioritises the well-being and growth of its employees, offering a generous holiday allowance that increases with service, enhanced maternity and paternity leave, and unique perks like a complimentary day off for your birthday. With a strong commitment to fostering a supportive work culture and investing in employee development, CitySprint provides a dynamic environment where Operations Coordinators can thrive while contributing to the company's mission of delivering outstanding courier services across London.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator(Customer Service) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what CitySprint is all about and how you can contribute to our mission of providing top-notch service.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your personality shine through, so be ready to share examples of how you've handled challenges in previous roles.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the CitySprint team.
We think you need these skills to ace Operations Coordinator(Customer Service) in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight any relevant experience in customer service and operations, and don’t forget to showcase your ability to coordinate team activities effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at CitySprint. Mention specific skills that align with the job description, like your knack for building relationships and handling operational queries.
Show Off Your Communication Skills:Since this role involves liaising with customers and suppliers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we want to see how you can handle those phone lines and emails!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining the CitySprint team!
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research CitySprint. Understand their values, mission, and recent developments in the courier industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Operations Coordinator, you'll be the go-to person for both customers and suppliers. Prepare examples from your past experiences where you've successfully handled customer queries or improved service delivery. Highlight your ability to empathise and communicate effectively.
✨Demonstrate Your Organisational Skills
This role requires excellent coordination and organisation. Be ready to discuss how you manage multiple tasks, prioritise effectively, and ensure timely deliveries. You might even want to share a specific instance where your organisational skills made a significant impact.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or future projects. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
