At a Glance
- Tasks: Coordinate operations to ensure smooth deliveries and excellent customer service.
- Company: Join CitySprint, the UK's leading courier service focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowance, birthday leave, and health perks like discounts and wellness programmes.
- Other info: This is a fixed-term contract until December 2025 with opportunities for growth.
- Why this job: Be part of a dynamic team that values your input and fosters a positive work culture.
- Qualifications: Experience in vehicle dispatching and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Operations Coordinator
Location: Brighton
Salary: £30,162
Hours: 45 hours
Shifts: Monday to Friday, Various shifts between 7 am to 7 pm
Contract: Permanent
What you’ll get at CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.
Who we are
CitySprint is a UKâ€‐wide logistics business delivering sameâ€‐day and timeâ€‐critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.
It’s a busy, fastâ€‐moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What you’ll be doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‑to day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / Xâ€−Despatch)
- Adapting plans and priorities as the day changes
What we’re looking for
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
Operations Coordinator in Brighton employer: Citysprint UK Ltd
Brighto is an exceptional employer that prioritises employee well-being and professional growth, offering a generous holiday allowance that increases with service, as well as unique perks like an additional day off for your birthday and enhanced family leave. Our vibrant work culture fosters collaboration and innovation, making it an ideal environment for an Operations Coordinator to thrive while contributing to our mission of delivering outstanding customer service in the courier industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Brighton
✨Tip Number 1
Familiarise yourself with the logistics and courier industry. Understanding the key players, trends, and challenges can help you speak confidently about how you can contribute to CitySprint's goals during interviews.
✨Tip Number 2
Network with current or former employees of CitySprint on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Operations Coordinator role.
✨Tip Number 3
Prepare to discuss your experience in dispatching vehicles or managing workloads. Be ready to share specific examples of how you've successfully handled operational queries or improved service delivery in past roles.
✨Tip Number 4
Demonstrate your proactive approach by thinking of potential service improvements that could benefit CitySprint. Presenting these ideas during your interview can show your commitment to enhancing operations and customer satisfaction.
We think you need these skills to ace Operations Coordinator in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in dispatching vehicles or vehicle allocation. Use keywords from the job description to demonstrate that you meet the candidate requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your proactive nature and ability to coordinate team efforts. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Communication Skills:Since effective communication is key for this role, emphasise your experience in managing communications with customers and suppliers. Provide examples of how you've handled operational queries efficiently.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Operations Coordinator.
How to prepare for a job interview at Citysprint UK Ltd
✨Show Your Proactive Nature
As an Operations Coordinator, being proactive is key. During the interview, share examples of how you've taken initiative in previous roles to improve processes or solve problems. This will demonstrate your ability to think ahead and contribute positively to the team.
✨Communicate Clearly and Professionally
Since the role involves managing communications with drivers and customers, it's essential to showcase your communication skills. Practice articulating your thoughts clearly and professionally, and be prepared to discuss how you handle difficult conversations or operational queries.
✨Highlight Your Experience with Dispatching
Make sure to emphasise any relevant experience you have in dispatching vehicles or managing workloads. Be ready to discuss specific scenarios where you successfully coordinated operations, as this will directly relate to the responsibilities of the role.
✨Demonstrate Empathy and Listening Skills
The job requires excellent listening and empathy skills. Prepare to give examples of how you've effectively listened to customer concerns and responded with understanding. This will show that you can maintain positive relationships with both drivers and customers.
