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- Tasks: Manage day-to-day courier resources and ensure efficient collections and deliveries.
- Company: Join CitySprint, a leading UK courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programmes, and discounts.
- Why this job: Be part of a dynamic team driving growth in a fast-paced environment with a focus on service excellence.
- Qualifications: Previous transport industry experience and strong organisational skills are essential.
- Other info: Candidates must undergo a DBS check as part of the recruitment process.
The predicted salary is between 26770 - 37681 £ per year.
Operations Controller | London East | PermanentSalary : £27,000 – £31,000
Hours: 40 Hours per week
Shifts: Monday to Friday, shifts between 10 am to 7 pm
Benefits and perks:
impressive holiday allowance of 25 days.
Additional day off for your birthday so you can celebrate in style.
Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave .
Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
Look after your wellbeing with access to a health and wellness program .
Make the most of \’Medicash Perks at Work\’ – a tool for CitySprint colleagues to enjoy a variety of high‐street discounts and rewards.
Our ride to work scheme means you can keep fit while saving money – what\’s not to like?
CitySprint is on a Fast track to become the UK\’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers\’ needs than ever before !
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top‐notch Operations Controller to ensure we continue growing and improving every day.
This is where you come in!
We are looking to recruit an Operations Controller to join our team in London East.
As an Operations Controller, you will manage all day‐to‐day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager in creating a KPI‐driven environment focused on service and revenue.
A successful Operations Controller manages day‐to‐day resources within the Service Centre, supporting the Service Centre Manager and Operations Manager to positively contribute to the overall success of the Service Centre. This includes delivering and managing efficient and timely collections and deliveries of all designated resources, as well as managing all stakeholder relationships to ensure CitySprint maintains a positive commercial reputation.
The main responsibilities within the Operations Controller role are:
Direct communications relating to designated courier workload courteously and efficiently at all times.
Monitor jobs through to POD and completion, prioritising platinum customers.
Implement and maintain Service Level Agreements (both customer and service centre specific).
Proactively keep clients and colleagues informed of any delays or issues.
Ensure fleet size is sufficient to service clients, particularly during peak periods – maintain levels and recruit when required.
Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.
The key skills we need you to have for the role include:
Managing and exceeding customer expectations.
Acting on your own initiative without constant supervision.
Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
Being highly organised.
Previous transport industry experience.
Solid geographical knowledge.
Excellent punctuality and attendance.
Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like a great fit we would love to hear from you!
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Operations Controller(Transport Controller) employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Operations Controller role. Understanding the day-to-day tasks, such as managing courier resources and adhering to SLAs, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network with professionals in the transport industry. Engaging with current employees or industry contacts can provide insights into the company culture at CitySprint and what they value in an Operations Controller.
✨Tip Number 3
Prepare to discuss your previous experience in managing customer expectations and how you've handled challenges in a fast-paced environment. This will showcase your ability to thrive in the role and align with CitySprint's commitment to service excellence.
✨Tip Number 4
Research CitySprint’s values and recent developments in the courier industry. Being knowledgeable about their mission and how they are positioning themselves in the market will help you stand out as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Operations Controller(Transport Controller)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport or operations management. Emphasise skills such as customer service, organisation, and communication, which are crucial for the Operations Controller role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet their requirements and can contribute to CitySprint's success.
Highlight Relevant Achievements: In both your CV and cover letter, include specific achievements that showcase your ability to manage resources efficiently and exceed customer expectations. Quantify your successes where possible to make a stronger impact.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for the Operations Controller position.
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Company Inside Out
Before your interview, make sure you research CitySprint thoroughly. Understand their values, mission, and recent developments in the courier industry. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Organisational Skills
As an Operations Controller, being organised is key. Prepare examples from your past experiences where you successfully managed resources or improved efficiency. Highlighting your ability to stay organised under pressure will impress the interviewers.
✨Communicate Clearly and Professionally
Effective communication is crucial in this role. During the interview, practice clear and concise communication. Be prepared to discuss how you would handle client interactions and manage relationships with couriers and suppliers professionally.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage unexpected situations. Think of examples where you had to act on your initiative or resolve issues quickly, as these will showcase your suitability for the role.
