Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage day-to-day courier resources and ensure efficient operations.
- Company: Join CitySprint, a leading courier service provider in the UK.
- Benefits: Enjoy generous holiday allowance, birthday leave, and wellness programmes.
- Why this job: Be part of a dynamic team driving innovation in courier services.
- Qualifications: Experience in transport industry and strong communication skills required.
- Other info: Opportunities for career growth in a supportive environment.
The predicted salary is between 27000 - 31000 £ per year.
Location: London East
Salary: £27,000 - £31,000
Hours: 40 Hours per week
Shifts: Monday to Friday, shifts between 10 am to 7 pm
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave.
- Access to a health and wellness program.
- ‘Medicash Perks at Work’ for discounts and rewards.
- Ride to work scheme.
CitySprint is on a fast track to become the UK’s leading courier services provider. We are looking to recruit an Operations Controller to manage all day-to-day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters.
Main responsibilities:
- Direct communications relating to designated courier workload courteously and efficiently.
- Monitor jobs through to POD and completion, prioritising platinum customers.
- Implement and maintain Service Level Agreements.
- Proactively keep clients and colleagues informed of any delays or issues.
- Ensure fleet size is sufficient to service clients, particularly during peak periods.
- Support the onboarding of all couriers, ensuring compliance with business regulations.
Key skills required:
- Managing and exceeding customer expectations.
- Ability to act on your own initiative.
- Clear communication with clients, couriers, and suppliers.
- Highly organised.
- Previous transport industry experience.
- Solid geographical knowledge.
- Excellent punctuality and attendance.
- Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process.
If this Operations Controller role sounds like a great fit we would love to hear from you!
Operations Controller(Transport Controller) employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller)
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at CitySprint. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your knowledge of KPIs and SLAs, and be ready to discuss how you can manage courier resources efficiently. Show us you mean business!
✨Tip Number 3
Be proactive during the application process. If you see a delay or have questions, don’t hesitate to reach out. It shows your enthusiasm and commitment to the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Controller(Transport Controller)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Controller role. Highlight your experience in managing resources and exceeding customer expectations, as these are key for us at CitySprint.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your previous transport industry experience and how you can contribute to our mission of becoming the UK's leading courier service.
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects efficiently. We love candidates who can demonstrate their organisational skills, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Stuff
Make sure you understand the role of an Operations Controller inside out. Familiarise yourself with the key responsibilities, like managing courier resources and adhering to SLAs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in the transport industry. Highlight specific examples where you've managed customer expectations or improved efficiencies. This will demonstrate your capability and how you can contribute to CitySprint's success.
✨Communicate Clearly
Since the role involves direct communication with clients and couriers, practice articulating your thoughts clearly. Use examples from your past roles to illustrate how you've effectively communicated in challenging situations. This will showcase your professionalism and organisational skills.
✨Ask Smart Questions
Prepare a few insightful questions about the company culture, team dynamics, or future projects. This shows that you're not just interested in the job but also in how you can fit into the bigger picture at CitySprint. Plus, it gives you a chance to assess if this is the right place for you!
