At a Glance
- Tasks: Manage supplier performance and ensure operational efficiency across DPD depots.
- Company: Join CitySprint, a leading UK logistics provider with a dynamic work culture.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and mental health support.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Make a real impact on logistics operations and build strong supplier relationships.
- Qualifications: Experience in logistics and strong communication skills are essential.
The predicted salary is between 41000 - 50000 £ per year.
Location: National, regional travel required between 11 to 14 DPD depots
Salary: £41,000 - £50,000 plus Car Allowance: £4,500
Hours: Full time, Monday to Friday
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role:
We’re looking for an Operations Support Manager Out of Home to support the delivery of the DPD Out of Home programme across a defined region. This role is focused on ensuring the performance, compliance, and ongoing success of our Key Suppliers delivering Out of Home routes. You’ll play a vital role in maintaining operational efficiency, supporting supplier relationships, and driving continuous improvement. Working closely with DPD regional teams and internal stakeholders, you’ll monitor route performance, carry out audits, and provide insights that support cost efficiency and service excellence.
Why CitySprint:
CitySprint is a leading UK logistics provider, delivering same day and time critical services nationwide. As part of the DPD and Geopost group, we combine the scale and strength of a global network with the agility and pace of a fast‑moving business. This role offers the opportunity to directly impact operational performance and supplier success across a growing area of the business.
What you’ll be doing:
- Managing the day‑to‑day performance of Key Suppliers within your region
- Building strong relationships with DPD depot and regional teams
- Carrying out regular supplier audits to ensure compliance with operational and H&S standards
- Monitoring route performance (e.g. utilisation, mileage, service levels)
- Supporting onboarding of new suppliers and route rollouts
- Providing insights to support cost control, invoicing accuracy, and margin protection
- Identifying risks, inefficiencies, and opportunities for improvement
- Maintaining accurate operational data across systems including CityTrak, Salesforce, and DPD platforms
- Supporting continuous improvement initiatives across the network
- Acting as a CitySprint ambassador with suppliers and partners
What we’re looking for:
- Experience within logistics, parcel delivery, or a similar operational environment
- Experience managing supplier, courier, or third‑party performance
- Strong communication and relationship‑building skills
- Ability to analyse operational data and identify trends or issues
- Organised and able to manage multiple priorities independently
- Experience working with operational systems and reporting tools
- A proactive and solutions‑focused mindset
- Confidence working cross‑functionally with internal and external stakeholders
Apply:
All successful candidates will be required to complete a DBS check. If you’re detail‑focused, operationally minded, and enjoy working with partners to deliver high quality service, apply now to join CitySprint as an Operations Support Manager Out of Home.
Operations Support Manager in Manchester employer: Citysprint UK Ltd
CitySprint is an exceptional employer that prioritises employee wellbeing and professional growth, offering 25 days of annual leave plus bank holidays, enhanced family leave, and access to mental health support. With a dynamic work culture that encourages collaboration and continuous improvement, this role as Operations Support Manager provides the chance to make a significant impact within a leading logistics provider, all while enjoying the benefits of a supportive and family-friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those who work at CitySprint or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to CitySprint’s success.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We want to hear about your past experiences in logistics and how you’ve tackled challenges. Be ready to share specific examples that highlight your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Operations Support Manager position.
We think you need these skills to ace Operations Support Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your logistics and operational experience, especially any work with suppliers or performance management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Operations Support Manager role. Share specific examples of how you've improved operational efficiency or built strong supplier relationships in the past.
Showcase Your Data Skills:Since analysing operational data is key for this role, mention any tools or systems you’ve used before. If you’ve worked with platforms like Salesforce or similar, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Operations Inside Out
Make sure you understand the logistics and parcel delivery industry well. Brush up on key terms, trends, and challenges that are currently affecting the sector. This will help you speak confidently about how your experience aligns with the role of Operations Support Manager.
✨Showcase Your Relationship-Building Skills
Since this role involves managing supplier relationships, be prepared to discuss specific examples of how you've successfully built and maintained partnerships in the past. Highlight your communication skills and any strategies you've used to resolve conflicts or improve collaboration.
✨Prepare for Data Analysis Questions
You’ll need to analyse operational data and identify trends, so brush up on your analytical skills. Be ready to discuss how you've used data in previous roles to drive improvements or efficiencies. If possible, bring examples of reports or insights you've generated.
✨Demonstrate Your Proactive Mindset
CitySprint is looking for someone who can identify risks and opportunities for improvement. Think of instances where you've taken the initiative to solve a problem or implement a new process. Share these stories to show that you're not just reactive but also proactive in your approach.
