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- Tasks: Manage daily operations and optimise resources for a leading courier service.
- Company: Join CitySprint, the UK's fast-growing courier services provider.
- Benefits: Enjoy impressive holidays, birthday leave, and health perks.
- Why this job: Be part of a dynamic team driving commercial growth and innovation.
- Qualifications: Experience in operations management and strong leadership skills.
- Other info: Opportunity for career advancement in a supportive environment.
The predicted salary is between 34380 - 36000 £ per year.
Location: Letchworth
Type: Permanent
Shifts: Monday to Friday, 40 hours
Hours: 9 am to 6 pm
Salary: £34,380 - £36,000 (Depending on experience)
Benefits and perks:
- Impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave for family moments.
- Access to a health and wellness program.
- Medicash Perks at Work for discounts and rewards.
- Ride to work scheme.
CitySprint is on a fast track to become the UK’s leading courier services provider. We are looking for an Operations Manager in Letchworth to support the management and delivery of commercial growth objectives across our business.
You will be responsible for managing all day-to-day courier resources to maximise efficiencies across the network while adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager to create a KPI-driven environment based on service and revenue.
Main responsibilities include:
- Managing day-to-day resources within the Service Centre.
- Managing stakeholder relationships to maintain a positive commercial reputation.
- Supporting and developing a team of Operations Controllers/Coordinators.
- Ensuring all in-house systems are updated accurately and timely.
- Monitoring operational costs and resource allocation.
- Communicating regarding designated courier workload courteously and efficiently.
- Supporting growth through liaising with Account Management and Sales teams.
Skills needed for an Operations Manager:
- Full understanding of Service Centre operational processes.
- Good working knowledge of systems including CityTrak and X-Despatch 3.
- Ability to advise clients and colleagues of business-critical information.
- Ability to reprioritise tasks in a busy environment.
- Clear understanding of commercial targets and performance.
- Ability to deputise for the Service Centre Manager as required.
- Strong customer orientation and relationship building.
- Understanding of Service Centre KPIs and SLAs.
If the Operations Manager role sounds perfect for you, we want to hear from you! Successful candidates will be required to undergo a DBS check as part of the recruitment process.
Operations Manager in Letchworth Garden City employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Letchworth Garden City
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So go ahead, hit that apply button!
We think you need these skills to ace Operations Manager in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight relevant experience and skills that match the job description, like managing resources and optimising processes. We want to see how you can contribute to our success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share specific examples of your achievements in previous positions that align with our needs. Let your personality come through!
Showcase Your Skills: Don’t forget to highlight your understanding of operational processes and systems like CityTrak and X-Despatch 3. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at CitySprint!
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the operational processes specific to the role. Familiarise yourself with systems like CityTrak and X-Despatch 3, as well as the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for success in the position.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and develop others. Think about specific situations where you’ve positively influenced team performance or resolved conflicts.
✨Demonstrate Your Customer Orientation
CitySprint values strong customer relationships, so be ready to discuss how you've built and maintained these in previous roles. Share specific examples of how you've proactively addressed client needs or improved customer satisfaction, showcasing your strong customer orientation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle time-sensitive situations. Think through potential scenarios related to resource allocation or managing operational costs, and be prepared to explain your thought process and decision-making strategies.
