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For Companies At a Glance
- Tasks: Coordinate couriers and support the control team to ensure smooth operations.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day delivery.
- Benefits: Enjoy 25 days' annual leave, enhanced family leave, and mental health support.
- Why this job: Make a real impact in a fast-paced environment where your work matters.
- Qualifications: Experience in customer service or operations; strong communication and organisational skills.
- Other info: Dynamic role with opportunities for growth in a supportive team.
The predicted salary is between 23302 - 23302 £ per year.
Location: Letchworth
Salary: £23,302.12
Hours: 24 hours, Saturday and Sunday 07:00 am - 20:00 pm plus all Bank Holidays
Contract: Permanent
What you'll get at CitySprint
- 25 days' annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‐friendly days for key life moments, plus death in service cover
The role
This role sits at the heart of our Out of Hours team. As an Operations Coordinator, you'll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint
What we do matters — from everyday deliveries to time‐critical ones — and this role helps make sure it happens. You'll see the impact of your work and know you're playing a part in keeping things running when it counts.
Who we are
CitySprint is a UK‐wide logistics business delivering same‐day and time‐critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We're also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.
It's a busy, fast‐moving role where priorities can change quickly, and you'll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What you'll be doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‐to‐day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X‐Despatch)
- Adapting plans and priorities as the day changes
What we're looking for
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
- Experience in logistics or courier operations is helpful, but not essential — we're more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
Operations Coordinator(Customer Service) in Letchworth Garden City employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Customer Service) in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors. Use LinkedIn to connect with current employees at CitySprint or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research CitySprint’s values and recent news. Be ready to discuss how your experience aligns with their fast-paced environment and how you can contribute to keeping things running smoothly.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or resolved issues in a busy setting. This will demonstrate that you’re the right fit for the Operations Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the CitySprint team. Let’s get you that Operations Coordinator position!
We think you need these skills to ace Operations Coordinator(Customer Service) in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Coordinator role. Highlight any customer service or operational experience you have, and don’t forget to mention your ability to juggle multiple tasks!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at CitySprint and how your background makes you a great fit. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves coordinating with couriers and colleagues, make sure your application showcases your communication skills. Use clear language and structure in your CV and cover letter to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the Operations Coordinator role thoroughly. Familiarise yourself with the key responsibilities like coordinating couriers and supporting the control team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a confident communicator, you'll need to juggle multiple tasks effectively. Prepare examples from your past experiences where you've successfully communicated under pressure or resolved customer queries. This will highlight your ability to thrive in a busy operational environment.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've managed competing priorities or adapted plans on the fly. Share these stories during your interview to illustrate how you can keep things running smoothly, even when the pace picks up.
✨Familiarise Yourself with Relevant Systems
While experience in logistics or courier operations is a bonus, being comfortable with systems like CityTrak or X-Despatch is key. Brush up on basic Microsoft Office skills too. If you can discuss how you've used similar systems in the past, it will show you're ready to hit the ground running.