Inside Sales Manager(Team leader)

Location: Hybrid & 4 days in office.

Salary: £31,290 - £42,684 (Dependent on experience)

Hours: 37.5 hours, Monday to Friday

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money.
• Travel for cheaper with interest free season ticket loans (available after a year’s service).

Who are we?

CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before! Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

What will I be doing?

Your role will be to maximise performance and deliver against budget for the business. To take ownership of all associated processes, KPIs and deliverables within the SME day to day function. Ensure that the highest standards are adhered to and in line with the company core values, demonstrating a true customer centric focus by delivering the overall retention and growth targets across your respective team.

Role & Responsibilities within the Inside Sales Manager role:

• You will be focused and responsible for delivering against your team's target for new business, retention, portfolio development and appointments set for TMs.
• You will ensure that your team is appropriately resourced while meeting agreed KPIs and revenue targets, and will act as a support function for your colleagues.
• You will be responsible for ensuring adherence to workflow processes, ensuring that all activity is logged within Salesforce.
• You will be required to produce analytics for the Account Director and demonstrate adherence to all KPIs. You will also be responsible for securing new business to help support the team achieve targets.
• Manage and review the quality of outbound engagement through regular monitoring ensuring CitySprint brand integrity.
• Verify that all outbound customer engagement standards, maintaining accurate records of activity & communication; across all systems are met.

The key skills needed for the role include:

• Proven ability to quickly learn new applications, processes, and procedures.
• Be adaptable within a fast-paced environment, embracing change for the benefit of Customers and colleagues alike.
• Personable and approachable with absolute focus on Customer and Colleague alike.
• Using leadership skills to encourage, motivate and build team spirit in line with CitySprint Visions & Values.
• Demonstrates effective time management skills and meets deadlines.
• Self-motivation and ambition to succeed.
• Managing a team of executives.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Inside Sales Manager sounds like you, we really want to hear from you! Please don’t delay, send us your CV and covering letter outlining why you’re the best person for the job.

We do not require the assistance of agencies with this vacancy – thank you in advance.