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For Companies At a Glance
- Tasks: Drive growth in the SME market through proactive sales and customer engagement.
- Company: Join CitySprint, a leading courier service provider in the UK.
- Benefits: Enjoy impressive holiday allowance, birthday leave, and health perks.
- Why this job: Make an impact in a dynamic role with opportunities for growth.
- Qualifications: Experience in telesales or inside sales with strong communication skills.
- Other info: Office-based role with a focus on teamwork and customer satisfaction.
The predicted salary is between 26000 - 28000 £ per year.
Location: London/Office Based
Salary: £26,000-£28,000
Hours: 37.5 hours, Monday to Friday
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments.
- Access to a health and wellness program.
- ‘Medicash Perks at Work’ for high-street discounts and rewards.
- Ride to work scheme to keep fit while saving money.
Who are we?
CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
What will I be doing?
This is an office-based role which focuses on driving growth in the SME market. You will be responsible for a portfolio and will be targeted to deliver new business, retention and growth as well as supporting the regional Business Development Executives through the generation of face-to-face appointments by proactively canvassing new business by telephone, email and social channels within your area of responsibility. This will involve a high level of outbound engagement activity at the highest level to achieve your KPIs.
Responsibilities within the Inside Sales Executive role:
- Manage a portfolio of existing Inside Sales customers through regular outbound call activity in line with the customer contact strategy to maximise the customer experience and reduce churn.
- Identify upsell and cross-sell opportunities within the current customer portfolio through analysing customer data, behaviour and trends.
- Manage new business and growth opportunities through the CitySprint opportunity sales cycle to ensure conversion rates are achieved.
- Achievement of all KPIs including the generation of appointments for the respective Business Development Executives.
- Maintain accurate records of all customer interactions in Salesforce.
- Work closely with the local operational teams and internal stakeholders to support with customer queries to deliver outstanding service performance to all customers in the portfolio.
The key skills we need you to have for the role include:
- Proven success in telesales or inside sales, driving revenue growth.
- Strong written and verbal communication skills.
- Ability to handle objections and engage new and existing customers.
- Skilled in cross-selling and upselling to increase share of wallet.
- Experience transitioning accounts from non-trading to active status.
- Ability to build multi-contact strategies and retain client relationships.
- Effective stakeholder collaboration across all functions.
- Proactive approach to process improvement and customer experience.
- Previous experience with CRM systems (preferably Salesforce).
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Inside Sales Executive role sounds like a great fit we would love to hear from you!
Inside Sales Executive employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into CitySprint's values and recent achievements. This will help you connect your skills to their goals and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your previous sales experience can drive growth in the SME market, just like they need for this Inside Sales Executive role.
✨Tip Number 3
Don’t forget to showcase your personality! CitySprint is looking for someone who fits their culture. Be yourself during the interview and let your passion for sales shine through. Remember, they want to see how you handle objections and engage customers!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Inside Sales Executive role. And hey, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Inside Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Inside Sales Executive role. Highlight your experience in telesales or inside sales, and don’t forget to showcase your strong communication skills. We want to see how you can drive revenue growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at CitySprint. Mention specific examples of how you've successfully managed customer portfolios or achieved KPIs in the past.
Showcase Your Skills: In your application, make sure to highlight your ability to handle objections and engage customers. We love candidates who can upsell and cross-sell effectively, so share any relevant experiences that demonstrate these skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the fast track to joining our awesome team!
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific KPIs you've hit in previous roles, especially in telesales or inside sales. This shows you understand what drives success in the role.
✨Master the Art of Communication
Since strong communication skills are key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video calls to refine your delivery and ensure you can handle objections smoothly.
✨Research CitySprint
Familiarise yourself with CitySprint’s services and values. Understanding their market position and customer needs will help you tailor your responses and demonstrate your genuine interest in contributing to their growth.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific sales situations, like upselling or managing customer objections. Think of examples from your past experiences that showcase your problem-solving skills and ability to drive revenue growth.
