Fleet Operations Administrator

Overview

Fleet Operations Administrator | Medway | Permanent.

Hours: 40 hours

Salary: £25,771

Location: Office Based

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of “Medicash Perks at Work” – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before! Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Fleet Operations Administrators to ensure we continue growing and improving every day. This is where YOU come in!

About the Role:

We are seeking an experienced and proactive Fleet Operations Administrator to oversee the effective management of our vehicle fleet, insurance, and associated compliance processes within a fast-paced, same-day logistics environment. In this role, you will be accountable for managing the full spectrum of fleet operations, from Penalty Charge Notice (PCN) management and vehicle maintenance to insurance claims and driver compliance. You will work closely with a variety of internal teams and external suppliers to ensure our fleet operates efficiently, cost-effectively, and in full compliance with legal and operational standards.

Key Responsibilities:

• Manage Penalty Charge Notice (PCN) processes, including contesting, transferring, payments, and accurate record-keeping.
• Oversee vehicle maintenance schedules, including services, MOTs, repairs, tyres, and supplier standards to minimise downtime.
• Negotiate repair costs and liaise with repair centres to manage vehicle damage expenses effectively.
• Maintain fleet schedules and vehicle location tracking, supporting service centres and managing third-party or PCN-related queries.
• Administer insurance policies through the MID Portal, ensuring timely updates and accurate coverage.
• Manage insurance claims, both new and historical, supporting prompt resolution.
• Act as the primary point of contact for courier and stakeholder queries, providing guidance and escalating issues when needed.
• Analyse telematics and driver behaviour data to support compliance with legal, contractual, and operational standards, including FORS accreditation.
• Support financial reporting on Fleet P&L, identifying trends, risks, and opportunities for cost savings.
• Prepare compliance and performance reports to ensure adherence to regulatory and business requirements.
• Contribute to ongoing process improvements by developing and implementing policies and procedures to enhance fleet operations.

Qualifications:

• Proven experience managing vehicle hire, leasing, maintenance, damage, and repair within logistics or same-day delivery sectors.
• Strong knowledge of insurance claims processing and PCN administration.
• Familiarity with telematics systems and driver behaviour monitoring.
• Understanding of compliance frameworks such as FORS accreditation and audits.
• Financial acumen with the ability to analyse and report on fleet-related costs.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Experience working in client-focused, fast-paced environments.
• Knowledge of electric vehicles and emerging fleet technologies is advantageous.

If this Fleet Operations Administrator role sounds like you, we really want to hear from you! The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.