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For Companies At a Glance
- Tasks: Coordinate couriers and ensure timely deliveries while supporting the control team.
- Company: Join CitySprint, a leading UK logistics business with a dynamic culture.
- Benefits: Enjoy 25 days' leave, enhanced family leave, and free mental health support.
- Why this job: Make a real impact in a fast-paced environment where your work matters.
- Qualifications: Experience in customer service or operations; strong communication and organisational skills.
- Other info: Be part of a supportive team with opportunities for growth and development.
The predicted salary is between 26811 - 26811 £ per year.
Location: Edinburgh
Salary: £26,811.20
Hours: 40 hours, Monday to Friday 8 am to 7 pm
Contract: Permanent
What you'll get at CitySprint
- 25 days' annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role
This role sits at the heart of our Service Centre. As an Operations Coordinator, you'll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint
What we do matters — from everyday deliveries to time-critical ones — and this role helps make sure it happens. You'll see the impact of your work and know you're playing a part in keeping things running when it counts.
Who we are
CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We're also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.
It's a busy, fast-moving role where priorities can change quickly, and you'll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What you'll be doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day-to-day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
- Adapting plans and priorities as the day changes
What we're looking for
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
- Experience in logistics or courier operations is helpful, but not essential — we're more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
Operations Coordinator(Customer Service) in Edinburgh employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Customer Service) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations coordination. Think about how you’d handle juggling multiple tasks and resolving customer queries — they’ll want to see your problem-solving skills in action!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've kept things running smoothly in previous roles. Use specific situations where you adapted plans on the fly to meet customer SLAs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining CitySprint.
We think you need these skills to ace Operations Coordinator(Customer Service) in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Coordinator role. Highlight any customer service or operational experience you have, and don’t forget to mention your organisational skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at CitySprint and how your background makes you a great fit. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves coordinating with couriers and colleagues, make sure your application showcases your communication abilities. Use clear language and structure in your writing to demonstrate your skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and you’ll be one step closer to joining our dynamic team at CitySprint!
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the key responsibilities like coordinating couriers and supporting the control team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a confident communicator, you'll need to juggle multiple tasks while keeping everyone informed. Prepare examples from your past experiences where you've successfully communicated under pressure or resolved queries effectively. This will highlight your ability to thrive in a busy operational environment.
✨Be Organised and Adaptable
In a fast-paced role like this, being organised is crucial. Think of times when you've had to adapt your plans quickly due to changing priorities. Share these stories during your interview to showcase your problem-solving skills and ability to stay on top of things when the unexpected happens.
✨Familiarise Yourself with Relevant Systems
While experience in logistics or courier operations is a bonus, being comfortable with systems like CityTrak or X-Despatch can set you apart. If you have any experience with similar software, be ready to discuss it. If not, consider doing a bit of research or even a quick tutorial to show your willingness to learn.