At a Glance
- Tasks: Lead daily operations and support your team to ensure smooth deliveries.
- Company: Join CitySprint, a dynamic logistics company with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and mental health support.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in operations or logistics and previous supervisory roles are essential.
The predicted salary is between 29000 - 32000 £ per year.
Location: Manchester
Salary: £29,000 - £32,000
Hours: 40 hours per week
Shifts: Monday to Friday, various shifts between 7 am to 6 pm
Contract: Permanent
What you’ll get at CitySprint:
- 25 days annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
We’re looking for a proactive, hands-on Operations Supervisor to help run our day-to-day service centre operation. You’ll manage resources, support your team, and make sure deliveries run smoothly and on time in line with customer SLAs.
Why CitySprint:
What we do matters from everyday deliveries to time-critical ones — and this role plays a key part in keeping everything moving. You’ll help drive performance, support your team, and make sure we continue to deliver a reliable service for our customers.
Who we are:
CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network while CitySprint remains very much its own business, with a distinct focus and way of working. It’s a busy, fast-moving environment where priorities can change quickly, and you’ll be trusted to make decisions and keep things on track.
What you’ll do:
- Manage day-to-day operations within the service centre
- Support and lead a team of Controllers/Coordinators
- Allocate and manage courier resources to meet demand
- Monitor performance against KPIs and SLAs
- Handle and resolve customer, courier, and internal queries
- Communicate effectively with teams across the business
- Support team development through coaching and regular check-ins
- Ensure Health & Safety and company processes are followed
What we’re looking for:
- Experience in an operations or logistics environment
- Previous team leadership or supervisory experience
- Strong organisation and time management skills
- Confident communicator with a problem-solving approach
- Ability to work in a fast-paced, changing environment
- Good IT skills and experience using operational systems
- Positive, reliable and accountable mindset
You’ll be a key part of the operation, helping drive performance, support your team, and deliver the service our customers expect every day. All successful candidates will be required to complete a DBS check.
Operations Supervisor in Eccles employer: Citysprint UK Ltd
CitySprint is an exceptional employer that prioritises the well-being and development of its employees, offering 25 days of annual leave plus bank holidays, enhanced family leave, and comprehensive mental health support. Located in Manchester, our dynamic work culture fosters teamwork and trust, empowering you to make impactful decisions in a fast-paced logistics environment while benefiting from the stability of being part of the DPD and Geopost group.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Eccles
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and team management. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experience where you successfully handled challenges in a fast-paced environment. This will demonstrate your ability to thrive at CitySprint.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at CitySprint.
We think you need these skills to ace Operations Supervisor in Eccles
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Supervisor role. Highlight your experience in logistics and team leadership, and don’t forget to mention any relevant KPIs you've managed. We want to see how you can bring your skills to our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for CitySprint. Share specific examples of how you've successfully managed operations or led a team, and show us your problem-solving approach. We love a good story!
Show Off Your Communication Skills:As an Operations Supervisor, communication is key. In your application, make sure to demonstrate your confident communication style. Whether it's through your CV, cover letter, or any additional documents, let us see how you effectively handle queries and support your team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about CitySprint and what we stand for!
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research CitySprint. Understand their services, values, and what sets them apart in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your problem-solving skills and how you can motivate others to achieve their best.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like CitySprint, organisation is key. Be ready to discuss how you prioritise tasks and manage time effectively. You might even want to share specific tools or methods you use to keep everything on track.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you're not just interested in the job, but also in how you can fit into their team.
