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- Tasks: Support compliance for our courier fleet and manage day-to-day queries.
- Company: Join CitySprint, a leader in courier operations with a focus on compliance.
- Benefits: Enjoy 25 days annual leave, mental health support, and family-friendly perks.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Be at the heart of operations, ensuring top-notch service and compliance.
- Qualifications: Experience in compliance or customer-focused roles, strong communication skills.
The predicted salary is between 26811 - 26811 £ per year.
Location: London
Salary: £26,811.20
Hours: 40 hours
Shifts: Monday - Friday, 8 am to 5 pm
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
This role supports the Courier Compliance Team Leader and sits at the heart of our courier operations. As a Courier Compliance Administrator, you’ll help ensure our fleet remains fully compliant with legal and industry standards, while delivering a ‘Class A’ service to our courier partners.
What you’ll be doing:
- Managing day-to-day compliance queries from couriers and internal teams
- Ensuring all courier documentation is accurate, up to date, and compliant
- Supporting the end-to-end compliance process for the courier fleet
- Maintaining systems and records in line with company policies
- Monitoring and resolving queries in line with agreed SLAs
- Working closely with internal teams to ensure compliance standards are met
- Escalating issues or risks where appropriate
- Supporting continuous improvement in compliance processes
What we’re looking for:
- Experience or understanding of compliance processes in a high-volume environment
- Experience in a customer-focused or operational role
- Strong communication skills and ability to build stakeholder relationships
- High attention to detail and strong organisational skills
- Ability to manage workload and meet deadlines in a fast-paced environment
- Comfortable using systems and maintaining accurate records
- Ability to work independently and as part of a team
- Positive, adaptable approach with a willingness to learn and develop
- Basic Microsoft Office skills
All successful candidates will be required to complete a DBS check.
Courier Compliance Administrator employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Compliance Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at CitySprint. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on compliance processes and think of examples from your past experiences that showcase your attention to detail and customer focus. We want to see how you handle real-life scenarios!
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage your workload and meet deadlines. We love candidates who can juggle tasks while keeping everything compliant and running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CitySprint team!
We think you need these skills to ace Courier Compliance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Courier Compliance Administrator role. Highlight any experience you have with compliance processes and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your understanding of compliance in high-volume environments and how your strong communication skills can benefit us.
Showcase Your Attention to Detail: As a Courier Compliance Administrator, attention to detail is crucial. In your application, make sure to demonstrate this skill. Double-check your documents for any errors and ensure all information is accurate and up to date.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Compliance Basics
Make sure you brush up on compliance processes, especially in high-volume environments. Understanding the legal and industry standards relevant to couriers will show that you're serious about the role and can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves managing queries from couriers and internal teams, practice articulating your thoughts clearly. Think of examples where you've successfully built relationships or resolved issues, as this will demonstrate your strong communication abilities.
✨Demonstrate Attention to Detail
Prepare to discuss how you've maintained accurate records or managed documentation in previous roles. Highlighting your organisational skills and ability to spot discrepancies will be key, as attention to detail is crucial for compliance.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific compliance scenarios or challenges. Think through potential situations you might face in the role and how you would approach them, showing your problem-solving skills and adaptability.