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- Tasks: As a Controller, you'll manage work allocation and ensure top-notch service delivery.
- Company: Join CitySprint, the UK's leading courier service provider, committed to innovation and excellence.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programs, and discounts on high-street brands.
- Why this job: Be part of a dynamic team that values growth, communication, and customer satisfaction.
- Qualifications: Experience in a fast-paced contact centre and strong communication skills are essential.
- Other info: A DBS check is required for this role; apply now if you're ready to make an impact!
The predicted salary is between 26770 - 28640 £ per year.
Location: London
Salary: £26,770 - £28,640
Hours: 40 hours per week
Shifts: Monday to Friday anytime between 9 am to 6 pm.
Benefits and perks:
- Impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave for family moments.
- Access to a health and wellness program.
- ‘Medicash Perks at Work’ for high-street discounts.
- Ride to work scheme.
- Interest-free season ticket loans (available after a year’s service).
As a controller, you will be responsible for the allocation, co-ordination and ongoing monitoring of all work assigned to your circuit. You will liaise with various members of both your own team and across other departments to ensure service excellence, taking a pro-active and professional approach to all communications. You will use your geographical and technical knowledge to plan the work allowing maximum use of resources and providing a superior service to our customers and clients. You will work in accordance to company guidelines and positively contribute to the operation of the control room.
The main responsibilities within the Controller role are:
- Allocate work efficiently and in a timely manner.
- Remain mindful of the customer’s needs and deadlines.
- Continually monitor the status of live work, making changes where necessary.
- Assist the Control room manager with the day-to-day running of the department.
- Manage the workload in accordance with individual SLA’s for each circuit.
- Liaise with the Customer Care Co-Ordinators providing accurate real-time information.
- Contribute positively to the control room dynamic.
- Ensure reasonable care of your own health and safety and of others.
- Ensure customer and personal information is processed in line with GDPR policy.
The key skills we need you to have for the role include:
- Experience working in a fast-paced contact centre environment.
- Experience working as a controller or in a London based control room.
- Excellent communication skills, both verbal and written.
- Confident phone manner.
- Strong problem-solving abilities and attention to detail.
- MS Office - including Excel, Word & PowerPoint.
- Flexible, self-motivated and able to work with minimum supervision.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Controller role sounds like a great fit we would love to hear from you.
Controller employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Controller in a fast-paced environment. Understanding the nuances of work allocation and monitoring will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be liaising with various teams, showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in managing workloads and resources efficiently. Be prepared to discuss specific examples where you've successfully handled similar responsibilities in previous roles.
✨Tip Number 4
Research CitySprint's values and mission. Aligning your personal values with theirs during conversations can show that you're not just looking for a job, but are genuinely interested in contributing to their vision.
We think you need these skills to ace Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a fast-paced contact centre environment and any previous roles as a controller. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Controller role. Mention your understanding of the company's values and how you can contribute to their mission of providing superior service.
Highlight Key Skills: In your application, emphasise your proficiency in MS Office, particularly Excel, Word, and PowerPoint. Also, mention your ability to work independently and manage workloads effectively, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Controller position.
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Company Inside Out
Before your interview, make sure you research CitySprint thoroughly. Understand their services, values, and recent developments in the courier industry. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Controller, excellent communication is key. Prepare examples from your past experiences where you effectively communicated with team members or clients. Highlight your ability to convey information clearly and professionally, as this will be crucial in the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and attention to detail.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or future projects. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
