At a Glance
- Tasks: Manage supplier performance and ensure operational efficiency across DPD depots.
- Company: Join CitySprint, a leading UK logistics provider with a dynamic work culture.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and mental health support.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Make a real impact on logistics operations and build strong supplier relationships.
- Qualifications: Experience in logistics and strong communication skills are essential.
The predicted salary is between 41000 - 50000 £ per year.
Location: National, regional travel required between 11 to 14 DPD depots
Salary: £41,000 - £50,000 plus Car Allowance: £4,500
Hours: Full time, Monday to Friday
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role:
We’re looking for an Operations Support Manager Out of Home to support the delivery of the DPD Out of Home programme across a defined region. This role is focused on ensuring the performance, compliance, and ongoing success of our Key Suppliers delivering Out of Home routes. You’ll play a vital role in maintaining operational efficiency, supporting supplier relationships, and driving continuous improvement. Working closely with DPD regional teams and internal stakeholders, you’ll monitor route performance, carry out audits, and provide insights that support cost efficiency and service excellence.
Why CitySprint:
CitySprint is a leading UK logistics provider, delivering same day and time critical services nationwide. As part of the DPD and Geopost group, we combine the scale and strength of a global network with the agility and pace of a fast‑moving business. This role offers the opportunity to directly impact operational performance and supplier success across a growing area of the business.
What you’ll be doing:
- Managing the day‑to‑day performance of Key Suppliers within your region
- Building strong relationships with DPD depot and regional teams
- Carrying out regular supplier audits to ensure compliance with operational and H&S standards
- Monitoring route performance (e.g. utilisation, mileage, service levels)
- Supporting onboarding of new suppliers and route rollouts
- Providing insights to support cost control, invoicing accuracy, and margin protection
- Identifying risks, inefficiencies, and opportunities for improvement
- Maintaining accurate operational data across systems including CityTrak, Salesforce, and DPD platforms
- Supporting continuous improvement initiatives across the network
- Acting as a CitySprint ambassador with suppliers and partners
What we’re looking for:
- Experience within logistics, parcel delivery, or a similar operational environment
- Experience managing supplier, courier, or third‑party performance
- Strong communication and relationship‑building skills
- Ability to analyse operational data and identify trends or issues
- Organised and able to manage multiple priorities independently
- Experience working with operational systems and reporting tools
- A proactive and solutions‑focused mindset
- Confidence working cross‑functionally with internal and external stakeholders
Apply:
All successful candidates will be required to complete a DBS check. If you’re detail‑focused, operationally minded, and enjoy working with partners to deliver high quality service, apply now to join CitySprint as an Operations Support Manager Out of Home.
Operations Support Manager in Cardiff employer: Citysprint UK Ltd
CitySprint is an exceptional employer that prioritises employee wellbeing and professional growth, offering 25 days of annual leave plus bank holidays, enhanced family leave, and access to mental health support. With a dynamic work culture that encourages collaboration and continuous improvement, this role as Operations Support Manager provides the chance to make a significant impact within a leading logistics provider, all while enjoying the benefits of a supportive and family-friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those who work at CitySprint. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research CitySprint’s operations and think about how your experience aligns with their needs. Be ready to share specific examples of how you've improved performance or built strong supplier relationships in the past.
✨Tip Number 3
Show off your analytical skills! During interviews, highlight times when you’ve used data to drive decisions or improve processes. This will demonstrate that you can handle the operational data analysis that’s key for the Operations Support Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Operations Support Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Support Manager role. Highlight your experience in logistics and supplier management, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've improved operational efficiency or built strong relationships in previous roles.
Showcase Your Data Skills:Since analysing operational data is key for this position, be sure to mention any relevant experience you have with reporting tools or systems like Salesforce. We want to see how you can identify trends and drive improvements!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us at CitySprint!
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Operations Inside Out
Make sure you understand the logistics and parcel delivery industry well. Brush up on key terms, processes, and the specific challenges faced by companies like CitySprint. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationship-Building Skills
Since this role involves managing supplier relationships, be ready to share examples of how you've successfully built and maintained partnerships in the past. Highlight your communication skills and any strategies you've used to resolve conflicts or improve collaboration.
✨Prepare for Data Analysis Questions
Expect questions about how you've used operational data to drive improvements. Be prepared to discuss specific tools you've used, like Salesforce or CityTrak, and provide examples of how your insights led to better performance or cost savings.
✨Demonstrate a Proactive Mindset
CitySprint is looking for someone who can identify risks and opportunities for improvement. Think of instances where you've taken the initiative to solve problems or implement changes that enhanced operational efficiency. Share these stories to show you're a solutions-focused candidate.
