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- Tasks: Manage courier resources and ensure efficient deliveries while meeting customer expectations.
- Company: Join CitySprint, a dynamic logistics company with a focus on same-day services.
- Benefits: Enjoy 25 days of annual leave, enhanced family leave, and mental health support.
- Why this job: Be part of a fast-paced team making a real impact in logistics every day.
- Qualifications: Experience in operations or logistics, strong communication, and problem-solving skills.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 27572 - 27572 £ per year.
Salary: £27,572
Hours: 40 Hours per week
Shifts: Monday to Friday, alternating weekly shifts between 7am starts and 7pm finishes.
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
As an Operations Controller, you’ll manage day-to-day courier resources within the Service Centre, making sure deliveries and collections run efficiently and customer SLAs are met. You’ll work closely with the Service Centre Manager and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a hands-on role where judgement, pace and attention to detail really matter.
Why CitySprint:
What we do matters — from everyday deliveries to time-critical ones — and this role helps make sure it happens. You’ll play a key part in keeping the network moving and making sure customers get the service they expect.
Who we are:
CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and way of working. It’s a busy, fast-moving environment where priorities can change quickly, and you’ll be trusted to manage resources, make decisions and follow things through.
What you’ll be doing:
- Managing and allocating courier resources in line with customer SLAs and network requirement.
- Monitoring courier performance and taking action where standards fall short
- Handling day-to-day customer, courier and operational queries
- Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
- Supporting onboarding and compliance of courier resources
- Working with colleagues to plan for peak periods and improve performance
- Maintaining a safe, organised working environment
What we’re looking for:
- Experience in an operational, logistics or customer-focused environment
- Confident communicator who can manage multiple priorities
- Comfortable working with KPIs, systems and real-time decision-making
- Organised, calm under pressure and solutions-focused
- Basic Microsoft Office skills
- Experience using CityTrak or X-Despatch is helpful, but not essential — we’re more interested in your approach, judgement and ability to keep things running smoothly.
All successful candidates will be required to complete a DBS check.
Operations Controller: KPI‑Driven Courier Resource Lead in Bristol employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller: KPI‑Driven Courier Resource Lead in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to KPIs and resource management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled operational challenges in the past. This will demonstrate your ability to stay calm under pressure and make real-time decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Controller: KPI‑Driven Courier Resource Lead in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Controller role. Highlight your experience in logistics, customer service, and any KPI-driven environments to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at CitySprint and how your background aligns with our mission. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled challenges in previous roles. We love candidates who can think on their feet and keep things running smoothly, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Understand how they impact operations and be ready to discuss how you’ve used KPIs in past roles to drive performance and efficiency.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled operational challenges in a fast-paced environment. Highlight your ability to make quick decisions and maintain calm under pressure, as this is crucial for the Operations Controller role.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you manage multiple priorities and keep stakeholders informed, as effective communication is key in logistics.
✨Demonstrate Your Organisational Skills
Bring examples of how you’ve kept systems updated and maintained an organised working environment. Discuss your approach to planning for peak periods and ensuring compliance, as these are vital aspects of the role.