At a Glance
- Tasks: Manage courier resources and ensure efficient deliveries in a fast-paced environment.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days of annual leave, mental health support, and family-friendly perks.
- Other info: Fast-paced role with opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team that keeps the network moving and meets customer expectations.
- Qualifications: Experience in logistics or customer service, with strong communication and organisational skills.
The predicted salary is between 28000 - 30000 £ per year.
Location: Birmingham
Salary: £28,000 to £30,000
Hours: 40 hours per week
Shifts: Monday to Friday. Shifts will vary between 7 am to 7 pm
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
As an Operations Controller, you’ll manage day-to-day courier resources within the Service Centre, making sure deliveries and collections run efficiently and customer SLAs are met. You’ll work closely with the Service Centre Manager and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a hands-on role where judgement, pace and attention to detail really matter.
Why CitySprint:
What we do matters — from everyday deliveries to time-critical ones — and this role helps make sure it happens. You’ll play a key part in keeping the network moving and making sure customers get the service they expect.
Who we are:
CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and way of working. It’s a busy, fast-moving environment where priorities can change quickly, and you’ll be trusted to manage resources, make decisions and follow things through.
What you’ll be doing:
- Managing and allocating courier resources in line with customer SLAs and network requirements.
- Monitoring courier performance and taking action where standards fall short.
- Handling day-to-day customer, courier and operational queries.
- Keeping systems updated accurately (e.g. CityTrak / X-Despatch).
- Supporting onboarding and compliance of courier resources.
- Working with colleagues to plan for peak periods and improve performance.
- Maintaining a safe, organised working environment.
What we’re looking for:
- Experience in an operational, logistics or customer-focused environment.
- Confident communicator who can manage multiple priorities.
- Comfortable working with KPIs, systems and real-time decision-making.
- Organised, calm under pressure and solutions-focused.
- Basic Microsoft Office skills.
- Experience using CityTrak or X-Despatch is helpful, but not essential — we’re more interested in your approach, judgement and ability to keep things running smoothly.
All successful candidates will be required to complete a DBS check.
Operations Controller in Birmingham employer: Citysprint UK Ltd
Citysprint UK Ltd is an excellent employer, offering a supportive work culture that prioritises safety and reliability in every delivery. With generous benefits such as 25 days of annual leave, enhanced parental leave, and health support, employees are encouraged to grow and thrive in their roles while enjoying a balanced work-life schedule in the vibrant Gatwick area.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Citysprint UK Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Citysprint UK Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Citysprint UK Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Controller in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Citysprint UK Ltd:This is your chance to really connect with the team at Citysprint UK Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Citysprint UK Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Citysprint UK Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Citysprint UK Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
