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- Tasks: Be the go-to person for residents, ensuring smooth communication during cladding projects.
- Company: Join a top-tier contractor known for quality cladding solutions across the UK.
- Benefits: Enjoy a supportive team culture and a negotiable salary based on your experience.
- Why this job: Make a real impact by helping residents feel informed and cared for during projects.
- Qualifications: Experience in client-facing roles is preferred; strong communication skills are a must.
- Other info: This is a long-term role with a focus on quality and resident satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Specialist Cladding & Façade Contractor Salary: Negotiable depending on experience A well-established façade and cladding specialist contractor is seeking a Resident Liaison Officer to join their team on a long-term remediation project in Manchester. Known for delivering high-quality rainscreen and cladding solutions across complex and sensitive environments, the company works closely with Tier 1 contractors and local authorities across the UK. This role will be crucial in maintaining clear, respectful, and responsive communication between the project team and residents during façade remediation works. Key Responsibilities: * Act as the main point of contact between residents, the site team, and the wider project team. * Arrange and attend resident meetings, providing updates and addressing concerns. * Coordinate resident access, temporary relocations (if required), and project-related notifications. * Distribute newsletters, notices, and other communications to ensure residents are informed at every stage. * Handle complaints and resolve issues in a professional and empathetic manner. * Keep accurate records of communications and issues raised. Requirements: * Experience in a Resident Liaison or similar client-facing role within construction or social housing. * Strong interpersonal and communication skills, with a calm and confident approach. * Organised and able to manage multiple communication streams effectively. * Experience on façade/cladding or external refurbishment projects is preferred but not essential. The Offer: * Opportunity to join a respected, design-led contractor with a strong pipeline of remediation work. * Supportive site team and a company culture built around quality, compliance, and resident care. * Salary is negotiable based on experience
Resident Liaison Officer employer: Cityscape Recruitment
Contact Detail:
Cityscape Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced in residential liaison roles within construction. Understanding the nuances of communication between residents and contractors will help you stand out during discussions.
✨Tip Number 2
Network with professionals already working in similar roles or within the company. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed resident concerns or complaints. Having concrete examples ready will demonstrate your problem-solving skills and ability to handle sensitive situations.
✨Tip Number 4
Research the company's previous projects and their approach to resident engagement. Showing that you understand their work and values can set you apart and show your genuine interest in the role.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and requirements, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a Resident Liaison or similar role, particularly within construction or social housing. Use specific examples to demonstrate your interpersonal and communication skills.
Showcase Your Skills: Clearly outline your organisational abilities and how you manage multiple communication streams. Mention any experience with cladding or façade projects, even if it's not extensive, to show your familiarity with the industry.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the company directly. Explain why you are interested in the role and how your skills align with their needs. Be sure to convey your calm and confident approach to handling resident communications.
How to prepare for a job interview at Cityscape Recruitment
✨Showcase Your Communication Skills
As a Resident Liaison Officer, your ability to communicate effectively is key. Prepare examples of how you've successfully managed resident concerns or facilitated communication between teams in the past.
✨Demonstrate Empathy and Professionalism
This role requires a calm and confident approach when dealing with residents. Be ready to discuss situations where you handled complaints or sensitive issues with empathy and professionalism.
✨Highlight Organisational Skills
You'll need to manage multiple communication streams. Bring up instances where you've successfully organised meetings, coordinated access, or kept accurate records of communications to show your organisational prowess.
✨Familiarise Yourself with the Company and Project
Research the company’s previous projects and their approach to resident liaison. Understanding their values and the specifics of the remediation project will help you tailor your responses and demonstrate genuine interest.
