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- Tasks: Be the go-to person for homeowners, resolving issues and ensuring top-notch after-sales service.
- Company: Join a leading construction company committed to building thriving communities.
- Benefits: Earn up to £32k plus bonuses, with hybrid working options and additional perks.
- Why this job: Make a real difference in people's lives while developing your career in customer care.
- Qualifications: Experience in customer care or coordination, and IT skills with CRM systems.
- Other info: Dynamic role with opportunities for growth and community impact.
The predicted salary is between 24000 - 32000 £ per year.
Up to £32k plus bonus and benefits
Hybrid working
They operate through 24 regional offices and employ thousands of people in various roles within the construction sector. They emphasise their commitment to working with local communities and contributing positively to them. This includes developing infrastructure and making financial contributions to local authorities. They aim to create thriving communities alongside building homes.
As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You will work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.
- Log, track, and manage customer care queries and defects via CRM systems
- Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
- Support the Customer Care Manager with reports, documentation, and homeowner feedback
- Maintain accurate records and help drive continuous improvement in service delivery
In addition to the basic salary, there will be further company benefits including bonus and additional company benefits.
Previous experience in a customer care or coordination role with a developer is required.
IT literate with experience using CRM systems or similar.
Locations
Customer Care Coordinator (temp to perm) in Hampshire, Hook employer: Cityscape Recruitment
Contact Detail:
Cityscape Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator (temp to perm) in Hampshire, Hook
✨Tip Number 1
Network like a pro! Reach out to people in the construction sector, especially those who work in customer care roles. Use LinkedIn or local meetups to connect and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care coordination. Think about how you can demonstrate your problem-solving skills and ability to work with different teams.
✨Tip Number 3
Showcase your CRM skills! If you've used any systems before, be ready to discuss how you managed customer queries and improved service delivery. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Coordinator (temp to perm) in Hampshire, Hook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Care Coordinator role. Highlight any previous customer care or coordination experience, especially in the construction sector, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our mission of building thriving communities. Keep it friendly and professional!
Show Off Your IT Skills: Since we use CRM systems, it’s important to mention any relevant IT skills you have. If you’ve worked with similar systems before, let us know! This will help us see how you can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cityscape Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and community initiatives. Understanding their commitment to local communities will help you align your answers with their mission, showing that you’re not just interested in the role but also in contributing positively to their goals.
✨Showcase Your Customer Care Skills
Prepare specific examples from your previous experience where you successfully resolved customer issues or coordinated projects. Highlight your ability to communicate effectively with homeowners and contractors, as this is crucial for the Customer Care Coordinator role.
✨Familiarise Yourself with CRM Systems
Since the role involves managing customer care queries through CRM systems, brush up on your IT skills. If you have experience with specific CRM software, be ready to discuss how you used it to improve service delivery and track customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to continuous improvement in service delivery or how they measure success in customer care. This demonstrates your proactive attitude and eagerness to contribute.