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- Tasks: Be the go-to person for homeowners, resolving issues and ensuring top-notch after-sales service.
- Company: Join a leading construction company committed to building thriving communities.
- Benefits: Earn up to £32k plus bonuses, with hybrid working and great perks.
- Why this job: Make a real difference in people's lives while developing your career in customer care.
- Qualifications: Experience in customer care and IT skills, especially with CRM systems.
- Other info: Dynamic role with opportunities for growth and community impact.
The predicted salary is between 24000 - 32000 £ per year.
Up to £32k plus bonus and benefits
Hybrid working
They operate through 24 regional offices and employ thousands of people in various roles within the construction sector. They emphasize their commitment to working with local communities and contributing positively to them. This includes developing infrastructure and making financial contributions to local authorities. They aim to create thriving communities alongside building homes.
As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You will work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.
- Log, track, and manage customer care queries and defects via CRM systems
- Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
- Support the Customer Care Manager with reports, documentation, and homeowner feedback
- Maintain accurate records and help drive continuous improvement in service delivery
In addition to the basic salary, there will be further company benefits including bonus and additional company benefits.
Previous experience in a customer care or coordination role with a developer is required.
IT literate with experience using CRM systems or similar.
Locations
Customer Care Coordinator (Permanent, Temporary) in Hampshire, Hook employer: Cityscape Recruitment
Contact Detail:
Cityscape Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator (Permanent, Temporary) in Hampshire, Hook
✨Tip Number 1
Network like a pro! Reach out to people in the construction sector, especially those who work in customer care roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care coordination. Think about how you’d handle specific scenarios, as they love to see your problem-solving skills in action!
✨Tip Number 3
Show off your CRM skills! If you’ve got experience with CRM systems, be ready to discuss how you’ve used them to improve customer service. It’s all about demonstrating your tech-savvy side.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in customer care. Your next opportunity could be just a click away!
We think you need these skills to ace Customer Care Coordinator (Permanent, Temporary) in Hampshire, Hook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Care Coordinator role. Highlight any previous customer care or coordination experience, especially in the construction sector, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our mission of building thriving communities. Keep it friendly and professional!
Show Off Your IT Skills: Since we use CRM systems to manage customer queries, make sure to mention any relevant IT skills or experience you have. If you've worked with similar systems before, let us know how you used them to improve service delivery!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cityscape Recruitment
✨Know Your Customer Care Stuff
Make sure you brush up on your customer care knowledge before the interview. Understand the key responsibilities of a Customer Care Coordinator and be ready to discuss how your previous experience aligns with these duties. Think about specific examples where you've successfully resolved customer issues or improved service delivery.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems, it’s crucial to demonstrate your IT literacy. If you’ve used similar systems in the past, be prepared to talk about your experience. If not, do a bit of research on common CRM functionalities and be ready to discuss how you would adapt to new software.
✨Show Your Team Spirit
This job requires close collaboration with site teams, subcontractors, and internal departments. Be ready to share examples of how you’ve worked effectively in a team setting. Highlight your communication skills and how you’ve contributed to a positive team environment in previous roles.
✨Emphasise Community Commitment
Since the company values community contributions, think about how you can align with this ethos. Prepare to discuss any experiences you have that relate to community engagement or how you believe customer care can positively impact local communities. This will show that you’re not just about the job, but also about making a difference.