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- Tasks: Coordinate customer care queries and ensure smooth after-sales service.
- Company: Leading housebuilder with a 5 Star Housebuilder Award and over 60 years of experience.
- Benefits: Up to £34k salary, bonuses, and hybrid working options.
- Why this job: Be the voice for homeowners and make a real difference in their experience.
- Qualifications: Experience in customer care, strong communication, and organisational skills required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 28000 - 34000 £ per year.
Guildford
Up to £34k plus bonus and benefits
Hybrid Working
About the company:
Our client have been established as a housebuilder for over 60 years and currently have regional office bases throughout the UK. They are recognised as the highest quality major national housebuilder, having been awarded an exclusive ‘5 Star Housebuilder Award’ by the Homebuilders Federation. Projects to date range vastly in terms of specification and construction technique dependant on the location of the regional office. Major projects include multi-unit RC frame structures in Central London as well as town and village regeneration and low rise traditional build housing.
About the opportunity:
As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You will work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.
Key Responsibilities:
- Log, track, and manage customer care queries and defects via CRM systems
- Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
- Provide timely updates to customers and maintain clear, professional communication
- Ensure all remedial works are carried out within agreed timeframes
- Support the Customer Care Manager with reports, documentation, and homeowner feedback
- Maintain accurate records and help drive continuous improvement in service delivery
About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £34k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits.
About the requirements:
- Previous experience in a customer care or coordination role with a developer
- Strong organisational and administrative skills
- Excellent written and verbal communication
- Empathetic, professional, and solutions-focused approach
- Ability to juggle multiple tasks and remain calm under pressure
- IT literate with experience using CRM systems or similar
Locations
Customer Care Coordinator in Guildford, Surrey employer: Cityscape Recruitment
Contact Detail:
Cityscape Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent developments. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Care Coordinator, you'll need to be clear and professional. Role-play common interview questions with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Care Coordinator in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer care roles and any relevant achievements to show us you’re the right fit for the Customer Care Coordinator position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer care and how your background aligns with our values. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep your language straightforward so we can easily see your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Cityscape Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, recent projects, and what sets them apart in the housebuilding industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Care Skills
Prepare specific examples from your past experience that highlight your customer care abilities. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same level of service to the new role.
✨Practice Clear Communication
As a Customer Care Coordinator, communication is key. Practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple tasks, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of customer queries and deadlines. This will reassure the interviewer that you can handle the demands of the position.