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- Tasks: Be the go-to person for homeowners, resolving issues and ensuring smooth after-sales service.
- Company: Join Cityscape Recruitment, a leader in residential development in Hertfordshire.
- Benefits: Enjoy a competitive salary up to £35k, bonuses, and other exciting perks.
- Why this job: Make a real impact by enhancing customer experiences in a supportive team environment.
- Qualifications: Previous customer care experience and strong organisational skills are essential.
- Other info: This role requires an EU work permit and offers opportunities for growth.
The predicted salary is between 21000 - 35000 £ per year.
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Customer Care Coordinator, Hertfordshire
Client: Cityscape Recruitment
Location: Hertfordshire, United Kingdom
Job Category: Other
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EU work permit required:
Yes
Job Reference:
3ab4e1e75839
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
ABOUT THE ROLE
As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You’ll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.
Key Responsibilities
- Log, track, and manage customer care queries and defects via CRM systems
- Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
- Provide timely updates to customers and maintain clear, professional communication
- Ensure all remedial works are carried out within agreed timeframes
- Support the Customer Care Manager with reports, documentation, and homeowner feedback
- Maintain accurate records and help drive continuous improvement in service delivery
Requirements
- Previous experience in a customer care or coordination role with a developer
- Strong organisational and administrative skills
- Empathetic, professional, and solutions-focused approach
- Ability to juggle multiple tasks and remain calm under pressure
- IT literate with experience using CRM systems or similar
Rewards and Benefits
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary, there will be further company benefits including bonus and other perks.
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Customer Care Coordinator employer: Cityscape Recruitment
Contact Detail:
Cityscape Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with CRM systems, as this role requires managing customer care queries through such platforms. Consider taking a short online course or tutorial to boost your confidence and demonstrate your IT literacy during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. Think about specific situations where you maintained calm under pressure and how that benefited your team or customers.
✨Tip Number 3
Research Cityscape Recruitment and their approach to customer care. Understanding their values and how they interact with homeowners will help you align your answers during the interview and show that you're genuinely interested in the company.
✨Tip Number 4
Prepare to discuss your experience in a customer care or coordination role, focusing on how you've resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your solutions-focused approach.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care or coordination roles. Emphasise skills such as organisation, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple tasks. Mention specific examples from your past experiences that demonstrate your empathetic and solutions-focused approach.
Highlight CRM Experience: If you have experience using CRM systems, be sure to mention it prominently in your application. Detail how you've used these systems to log, track, and manage customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cityscape Recruitment
✨Showcase Your Customer Care Experience
Make sure to highlight any previous roles you've had in customer care or coordination. Be ready to discuss specific examples of how you resolved customer issues and improved service delivery.
✨Demonstrate Organisational Skills
As a Customer Care Coordinator, you'll need strong organisational abilities. Prepare to talk about how you manage multiple tasks and prioritise effectively, especially under pressure.
✨Emphasise Communication Skills
Clear and professional communication is key in this role. Practice articulating your thoughts clearly and consider how you would keep homeowners updated on their queries during the interview.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems, it’s beneficial to have a basic understanding of how they work. If you have experience with specific systems, be prepared to discuss that knowledge.
