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- Tasks: Coordinate customer care queries and ensure smooth after-sales service.
- Company: Leading housebuilder with over 60 years of experience and a 5 Star Housebuilder Award.
- Benefits: Up to £34k salary, bonuses, hybrid working, and excellent career growth.
- Why this job: Be the voice for homeowners and make a real difference in their experience.
- Qualifications: Experience in customer care, strong communication, and organisational skills required.
- Other info: Join a dynamic team focused on quality and customer satisfaction.
The predicted salary is between 28000 - 34000 £ per year.
Customer Care Coordinator Watford Up to £34k plus bonus and benefits Hybrid Working About the company: Our client have been established as a housebuilder for over 60 years and currently have regional office bases throughout the UK. They are recognised as the highest quality major national housebuilder, having been awarded an exclusive ‘5 Star Housebuilder Award’ by the Homebuilders Federation. Projects to date range vastly in terms of specification and construction technique dependant on the location of the regional office. Major projects include multi-unit RC frame structures in Central London as well as town and village regeneration and low rise traditional build housing. About the opportunity: As Customer Care Coordinator, you’ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You\’ll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations. Key Responsibilities * Log, track, and manage customer care queries and defects via CRM systems * Liaise with homeowners, contractors, and internal teams to schedule and follow up on works * Provide timely updates to customers and maintain clear, professional communication * Ensure all remedial works are carried out within agreed timeframes * Support the Customer Care Manager with reports, documentation, and homeowner feedback * Maintain accurate records and help drive continuous improvement in service delivery About the benefits and rewards: The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £34k DOE. In addition to the basic salary there will be further company benefits including bonus and further company benefits. About the requirements: * Previous experience in a customer care or coordination role with a developer * Strong organisational and administrative skills * Excellent written and verbal communication * Empathetic, professional, and solutions-focused approach * Ability to juggle multiple tasks and remain calm under pressure * IT literate with experience using CRM systems or similar
Customer Care Coordinator employer: Cityscape Recruitment
Contact Detail:
Cityscape Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care. Think about how you would handle specific scenarios and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight your previous experience in customer care or coordination, and don’t forget to showcase your organisational skills and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your empathetic approach and how you’ve successfully resolved customer issues in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cityscape Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent projects. Understanding their reputation as a top housebuilder and their commitment to quality will help you align your answers with their expectations.
✨Showcase Your Customer Care Skills
Prepare specific examples from your past experience that demonstrate your customer care abilities. Think about times when you resolved issues or improved customer satisfaction, as this role is all about providing exceptional service to homeowners.
✨Master the Art of Communication
Since excellent communication is key for this position, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to refine your verbal skills and ensure you come across as empathetic and solutions-focused.
✨Be Ready to Discuss CRM Experience
Brush up on your knowledge of CRM systems, as they’ll likely ask about your experience with them. Be prepared to discuss how you’ve used such tools to manage customer queries and track issues effectively in previous roles.
