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- Tasks: Join us as a Reception Team Member, delivering exceptional guest experiences and managing front desk tasks.
- Company: Cityroomz offers warm hospitality in vibrant Edinburgh, enhancing local life and guest experiences.
- Benefits: Enjoy bonuses, learning programs, discounts, wellbeing support, and more perks to keep you happy.
- Why this job: Be part of a friendly team focused on your growth and wellbeing in a dynamic hospitality environment.
- Qualifications: We're looking for enthusiastic individuals eager to learn and grow in the hospitality industry.
- Other info: Open to all backgrounds; apply even if you don't meet every requirement!
The predicted salary is between 20000 - 30000 £ per year.
Cityroomz offers warm hospitality and great value in the heart of vibrant cities and are looking for the right person to join the team in the centre of a bustling Edinburgh.
At Cityroomz we seek to contribute and enhance the local area and environment, positively contributing to the lives of our team members and guests.
Our hotel is in the heart of the action, easily accessible by mainline rail stations and local transport. The citys attractions are right on our doorstep, which makes us the perfect stay for a concert, conference or cultural event.
We recognise that it is our team members thoughtfulness and friendly hospitality which is behind the success and reputation of our business and as such our teams are always our number one focus.
We are delighted that we are an accredited Living Wage Employer! This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations voluntarily choose to pay the real Living Wage because we believe that a hard days work deserves a fair days pay.
As our next Reception Team Member at Cityroomz Edinburgh:
- You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey.
- You will provide excellent guest service throughout the hotel and to efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction.
- You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotels policies.
We are looking for individuals with a genuine interest in pursuing a career in hospitality to join our growing business and to contribute to and share our success.
Why work for us as a Reception Team Member?
We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Bonus incentives
- You will have access to our outstanding Learning & Development Programme that includes a great online programme as well as in person development
- Wellbeing programme, which supports financial, physical and mental wellbeing
- You will enjoy discounted rates for yourself, friends & family at our hotels
- You can access our Employee Assistance Programme whenever you needIf you like freebies and discounts, weve got you covered with free membership to Perkbox
- Enhanced sick pay
- Milestone rewards to celebrate work anniversaries – including additional holiday and bonuses
- Access to our Online Community where we celebrate each others success and keep all our team members well informed
- Referral bonus of £100 when you bring you friend into the team
- Cycle to work scheme
- Life Assurance
- Pension Contribution
- One night stay for all new team members
- And many more.
We are keen to hear from people from all backgrounds and experiences, so even if you arent sure that you tick every single box, please do apply.
So, if you are enthusiastic, friendly and eager to learn and have a genuine interest in pursuing a career in hospitality, please send us your CV we want to hear from you!
Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
At Cityroomz, our mission is to provide our guests with great value and friendly hospitality in the heart of the city. Cityroomz is committed to providing its team members with a comfortable and secure working environment and is an accredited Living Wage employer. This in turn helps to provide the very best service for our guests.
AMRT1_UKCT
Reception Team Member employer: Cityroomz
Contact Detail:
Cityroomz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Familiarize yourself with the local area and attractions in Edinburgh. Being knowledgeable about nearby events and places can help you engage with guests and provide them with valuable recommendations, showcasing your commitment to exceptional guest experiences.
✨Tip Number 2
Practice your communication skills, especially in a friendly and welcoming manner. As the first point of contact for guests, your ability to make them feel at home will be crucial in creating a positive impression and enhancing their stay.
✨Tip Number 3
Showcase your enthusiasm for hospitality during any interactions or interviews. Highlighting your genuine interest in the industry and eagerness to learn will resonate well with the team at Cityroomz, who value motivated individuals.
✨Tip Number 4
Be prepared to discuss how you can contribute to the team's success and wellbeing. Cityroomz emphasizes the importance of team member satisfaction, so sharing ideas on how to enhance the work environment can set you apart as a candidate.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Team Member position. Understand the key responsibilities and the qualities Cityroomz is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize any previous roles where you demonstrated excellent guest service and administrative skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Cityroomz and how you can contribute to their mission of providing great value and friendly hospitality.
Showcase Your Personality: In your application, let your personality shine through. Cityroomz values friendliness and a genuine interest in hospitality, so make sure to convey your enthusiasm and eagerness to learn.
How to prepare for a job interview at Cityroomz
✨Show Your Passion for Hospitality
Make sure to express your genuine interest in the hospitality industry during the interview. Share any relevant experiences or stories that highlight your commitment to providing exceptional guest service.
✨Demonstrate Excellent Communication Skills
As a Reception Team Member, you'll be the first point of contact for guests. Practice clear and friendly communication, and be prepared to discuss how you would handle various guest interactions and inquiries.
✨Familiarize Yourself with Cityroomz Values
Research Cityroomz and understand their mission and values. Be ready to discuss how your personal values align with theirs, especially regarding team member wellbeing and community contribution.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests. Think of examples from your past experiences where you successfully managed challenging situations or provided outstanding service.
