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For Companies At a Glance
- Tasks: Lead data operations to ensure our app is accurate and reliable for millions of users.
- Company: Join Citymapper, a pioneering company making cities more accessible.
- Benefits: Competitive pay, stock options, hybrid work, and great team lunches.
- Why this job: Shape the future of urban mobility and make a real impact on public transport.
- Qualifications: 8+ years in leadership roles with a strong technical background.
- Other info: Exciting opportunities for growth in a dynamic, socially responsible environment.
The predicted salary is between 36000 - 60000 £ per year.
At Citymapper (a Via company), we’re on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transportation options available. We make getting around your favourite city easy, so that you can enjoy the ride.
As Director of Data Operations at Citymapper, you will lead the teams and systems that keep our product accurate, reliable, and ready to scale. Our Data team makes Citymapper trusted by millions every day, powering everything from new city launches to the insights that guide our business strategy. You will set direction, make high-stakes prioritisation decisions, and ensure the function delivers on its commercial and operational impact. This is a hands‑on leadership role where your decisions directly shape how people move through cities.
About the Role
- Set operational direction and structure, balancing day‑to‑day priorities with long‑term planning, team capacity, and growth
- Lead, mentor, and guide managers, stepping in to unblock teams, resolve issues, and maintain focus
- Drive operational excellence, including prioritisation, workflow optimisation, and ensuring teams focus on work that delivers the most business impact
- Partner closely with Engineering to shape tools, systems, and processes that enable teams to operate efficiently at scale
- Collaborate with Commercial and Product teams to translate strategic priorities into operational plans
- Continuously identify opportunities to improve ways of working, processes, and organisational structure to increase efficiency, scalability, and impact
About You
- You bring at least 8 years’ experience and have held leadership roles managing teams in a fast-moving, technically complex environment
- Commercially and operationally minded, you make the right trade-offs, prioritise impact, and keep teams moving in the right direction
- Hands‑on, you jump in to remove blockers, tackle challenges, and support the team
- Technically fluent, you understand the work of engineers and data teams, and translate between technical and business contexts
- An exceptional communicator with high emotional intelligence, you influence, inspire, and align teams across roles, regions, and cultures
- Structured, methodical, and highly organised, you define ways of working, track progress, and drive operational improvements
- You are passionate about cities, public transport, and data, and motivated by creating products that millions of people rely on every day
What We Offer
- Becoming part of a company that was awarded for its commitment to social good
- Competitive compensation including stock options
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI)
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.
Director of Data Operations, Citymapper London employer: Citymapper Limited
Contact Detail:
Citymapper Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Data Operations, Citymapper London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Citymapper. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing the ins and outs of Citymapper's mission and values. Show us you’re passionate about making cities more accessible and how your experience aligns with that.
✨Tip Number 3
Don’t just wait for job postings; be proactive! Check our website regularly and apply directly. We love seeing candidates who take the initiative.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple way to show appreciation and keep you fresh in our minds as we make decisions.
We think you need these skills to ace Director of Data Operations, Citymapper London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Data Operations role. Highlight your leadership experience in data operations and any relevant technical expertise to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're passionate about cities, public transport, and data. Share specific examples of how you've driven operational excellence in previous roles and how that can translate to Citymapper.
Showcase Your Communication Skills: As an exceptional communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to convey your ability to influence and inspire teams across different contexts.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and helps us keep track of all applicants efficiently. Plus, it shows us you’re keen on joining our mission!
How to prepare for a job interview at Citymapper Limited
✨Know Your Data Inside Out
As a Director of Data Operations, you'll need to demonstrate your deep understanding of data management and operations. Brush up on the latest trends in data analytics and be ready to discuss how you've successfully led teams in similar environments. Show them you can translate complex data into actionable insights.
✨Showcase Your Leadership Style
This role requires hands-on leadership, so be prepared to share specific examples of how you've mentored teams and resolved conflicts. Highlight your ability to unblock teams and keep them focused on high-impact work. They want to see your emotional intelligence in action!
✨Align with Their Mission
Citymapper is all about making cities more accessible. Research their product and think about how your experience aligns with their mission. Be ready to discuss how you can contribute to their goal of improving public transport and user experience in urban settings.
✨Prepare for Operational Challenges
Expect questions about operational excellence and workflow optimisation. Think of challenges you've faced in previous roles and how you overcame them. Be specific about the tools and processes you've implemented to drive efficiency and scalability, as this will resonate with their needs.
