Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer success activities and build strong relationships with clients.
- Company: Join a fast-growing tech company revolutionising the hospitality industry.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: Strong communication skills and excellent organisational abilities required.
- Other info: Great potential for career advancement in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
We are currently looking for ambitious graduates to join a London-based company on a mission to build the leading cloud and mobile SaaS platform for the hospitality industry. They are delivering industry leading white-labelled apps and staff facing technology that allow businesses to handle payments, loyalty, and marketing messages thus engaging with their customers in real time, and increasing operational efficiency.
We are looking for a driven individual to work within the Operations team in London. This is a great opportunity to be a central part of a fast growing technology company. The successful candidate will be working in a dynamic environment, with a customer-focussed approach to solutions informing everything you do. Although this is a role primarily focussed on customer success, there is enormous potential and capacity in the role for this to extend into pre-sales, support and client on-boarding.
Your responsibilities will include:
- Manage the customer success activities of a range of clients and merchant types.
- Record and monitor customer success data, looking for opportunities for improvement, successes and trends.
- Create and manage customer success communications internally and externally.
- Build strong relationships with appropriate contacts at live merchants.
- Identify opportunities for new revenue streams with existing merchants and upselling opportunities.
- Feedback to internal operations, technical and leadership teams on customer success data both formally and informally.
- Help build business cases to make product changes based on customer feedback and customer success data.
- Assist the project team with our customer on-boarding process.
- Identifying new processes and ways of working that will streamline business practice.
- Creating appropriate collateral, documentation and email campaigns to encourage merchant adoption of product.
Requirements:
- Strong written and oral communication skills, including the ability to write clear and concise documentation and customer marketing materials.
- Excellent organisational skills to manage the needs of numerous customer accounts simultaneously.
Graduate Client Success Executive in London employer: Citygrad
Contact Detail:
Citygrad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Client Success Executive in London
✨Tip Number 1
Get proactive! Don’t just wait for job postings to come to you. Reach out directly to the hiring manager or recruiter on LinkedIn. A friendly message expressing your interest can make a huge difference and show your enthusiasm.
✨Tip Number 2
Network like a pro! Attend industry events, webinars, or local meetups related to SaaS and hospitality tech. Meeting people in person (or virtually) can lead to opportunities that aren’t even advertised yet.
✨Tip Number 3
Show off your skills! If you have relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your capabilities and stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Graduate Client Success Executive in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining our team and contributing to our mission in the hospitality tech space.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences and skills that align with the job description. We love seeing how your background fits into our customer-focused approach!
Be Clear and Concise: Strong written communication is key for this role. Keep your application clear and to the point, showcasing your ability to write effectively. Remember, we’re looking for someone who can create engaging customer communications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our growing team.
How to prepare for a job interview at Citygrad
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the specific products they offer in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Graduate Client Success Executive, strong communication is key. Prepare examples of how you've successfully communicated with clients or team members in the past. Practise articulating your thoughts clearly and concisely, as this will be crucial in your role.
✨Demonstrate Your Organisational Skills
Since you'll be managing multiple customer accounts, it's important to highlight your organisational abilities. Think of specific instances where you've juggled various tasks or projects successfully. Be ready to discuss how you prioritise and manage your time effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer-focused approach. Think about potential challenges you might encounter in the role and how you would address them. This will demonstrate your readiness to tackle real-world situations.
