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For Companies At a Glance
- Tasks: Manage customer success activities and build strong relationships with clients.
- Company: Join a fast-growing London tech company revolutionizing the hospitality industry with innovative SaaS solutions.
- Benefits: Gain experience in a dynamic environment with potential for growth into pre-sales and support roles.
- Why this job: Be part of a mission-driven team that values customer engagement and operational efficiency.
- Qualifications: Degree level qualification and strong communication skills are essential.
- Other info: Opportunity to influence product changes based on customer feedback.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We are currently looking for ambitious graduates to join a London-based company on a mission to build the leading cloud and mobile SaaS platform for the hospitality industry. They are delivering industry leading white-labelled apps and staff facing technology that allow businesses to handle payments, loyalty, and marketing messages thus engaging with their customers in real time, and increasing operational efficiency.
We are looking for a driven individual to work within the Operations team in London. This is a great opportunity to be a central part to a fast growing technology company. The successful candidate will be working in a dynamic environment, with a customer-focussed approach to solutions informing everything you do. Although this a role primarily focussed on customer success, there is enormous potential and capacity in the role for this to extend into pre-sales, support and client on-boarding.
Your responsibilities will include:
- Manage the customer success activities of a range of clients and merchant types.
- Record and monitor customer success data, looking for opportunities for improvement, successes and trends.
- Create and manage customer success communications internally and externally.
- Build strong relationships with appropriate contacts at live merchants.
- Identify opportunities for new revenue streams with existing merchants and upselling opportunities.
- Feedback to internal operations, technical and leadership teams on customer success data both formally and informally.
- Help build business cases to make product changes based on customer feedback and customer success data.
- Assist the project team with our customer on-boarding process.
- Identifying new processes and ways of working that will streamline business practice.
- Creating appropriate collateral, documentation and email campaigns to encourage merchant adoption of product.
Requirements:
- Degree level qualification
- Strong written and oral communication skills, including the ability to write clear and concise documentation and customer marketing materials.
- Excellent organisational skills to manage the needs of numerous customer accounts simultaneously.
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Graduate Customer Success Executive employer: Citygrad
Contact Detail:
Citygrad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Success Executive
✨Tip Number 1
Familiarize yourself with the hospitality industry and the specific challenges it faces. Understanding the sector will help you engage more effectively with potential clients and demonstrate your commitment to their success.
✨Tip Number 2
Network with professionals in customer success roles, especially within SaaS companies. Attend industry events or join online forums to gain insights and make connections that could lead to referrals or recommendations.
✨Tip Number 3
Develop your skills in data analysis and customer relationship management tools. Being able to analyze customer success data and identify trends will set you apart as a candidate who can drive improvements.
✨Tip Number 4
Prepare to discuss how you would handle customer onboarding and support scenarios during the interview. Showcasing your problem-solving skills and customer-focused mindset will resonate well with the hiring team.
We think you need these skills to ace Graduate Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experiences and skills that align with the responsibilities of the Graduate Customer Success Executive role. Emphasize any customer-facing roles or projects you've been involved in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and technology. Mention specific examples of how you've successfully managed relationships or improved processes in previous roles or projects.
Showcase Communication Skills: Since strong written and oral communication skills are crucial for this role, ensure that your application materials are clear, concise, and free of errors. Use professional language while still being personable.
Highlight Organizational Abilities: Demonstrate your excellent organizational skills by providing examples of how you've managed multiple tasks or projects simultaneously. This could be through academic projects, internships, or part-time jobs.
How to prepare for a job interview at Citygrad
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers succeed. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this role is all about building strong relationships.
✨Demonstrate Strong Communication Skills
Since the job requires excellent written and oral communication skills, prepare to showcase your ability to convey information clearly. You might be asked to provide a sample of documentation or marketing materials you've created in the past.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and customer accounts simultaneously. Provide specific examples of tools or methods you use to stay organised and ensure that no client feels neglected.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you identified opportunities for improvement or successfully handled customer feedback, as these will demonstrate your proactive approach to customer success.
