At a Glance
- Tasks: Manage customer success activities and build strong relationships with clients.
- Company: Join a fast-growing tech company revolutionising the hospitality industry.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Great potential for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: Strong communication skills and excellent organisational abilities required.
The predicted salary is between 40000 - 50000 £ per year.
Direct message the job poster from City Grad
City Grad - Director - Passionate about discovering the Future Leaders of Tomorrow.
We are currently looking for ambitious graduates to join a London-based company on a mission to build the leading cloud and mobile Saa S platform for the hospitality industry.
They are delivering industry leading white-labelled apps and staff facing technology that allow businesses to handle payments, loyalty, and marketing messages thus engaging with their customers in real time, and increasing operational efficiency.
We are looking for a driven individual to work within the Operations team in London.
This is a great opportunity to be a central part to a fast growing technology company.
The successful candidate will be working in a dynamic environment, with a customer-focussed approach to solutions informing everything you do.
Although this a role primarily focussed on customer success, there is enormous potential and capacity in the role for this to extend into pre-sales, support and client on-boarding.
Your responsibilities will include
- Manage the customer success activities of a range of clients and merchant types.
- Record and monitor customer success data, looking for opportunities for improvement, successes and trends.
- Create and manage customer success communications internally and externally.
- Build strong relationships with appropriate contacts at live merchants.
- Identify opportunities for new revenue streams with existing merchants and upselling opportunities.
- Feedback to internal operations, technical and leadership teams on customer success data both formally and informally.
- Help build business cases to make product changes based on customer feedback and customer success data.
- Assist the project team with our customer on-boarding process.
- Identifying new processes and ways of working that will streamline business practice.
- Creating appropriate collateral, documentation and email campaigns to encourage merchant adoption of product.
Requirements
- Strong written and oral communication skills, including the ability to write clear and concise documentation and customer marketing materials.
- Excellent organisational skills to manage the needs of numerous customer accounts simultaneously.
- Seniority level
- Entry level
- Employment type
- Full-time
- Job function
- Customer Service, Product Management, and Project Management
- Industries
- Technology, Information and Media
- #J-18808-Ljbffr
Graduate Client Success Executive employer: CityGrad
Join a leading Political & Credit Risk Insurance firm that values ambition and motivation, offering a dynamic work culture where your contributions directly impact global financial markets. With over 30 years of expertise, we provide exceptional growth opportunities through continuous learning and development, ensuring you thrive in a supportive environment. Located in a vibrant city, our company fosters collaboration and innovation, making it an ideal place for graduates eager to make a meaningful difference in the world of data management.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Client Success Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CityGrad. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CityGrad before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Client Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CityGrad:Your cover letter is your chance to shine! Tell us why you want to work at CityGrad specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CityGrad!
How to prepare for a job interview at CityGrad
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
