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- Tasks: Join our dynamic team to manage client accounts and enhance their experience.
- Company: Be part of a leading financial service company that values innovation and employee satisfaction.
- Benefits: Enjoy fantastic office vibes in London, with growth opportunities and a supportive culture.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Degree educated with strong communication skills and a passion for learning.
- Other info: Ideal for those who thrive on challenges and enjoy teamwork.
The predicted salary is between 28800 - 48000 £ per year.
One of the fastest-growing and most exciting financial service companies is looking for bright and motivated individuals to join their Client Services Team. Working as part of a dynamic and entrepreneurial team, based in amazing offices in London, this company cares passionately about two things - fantastic employee satisfaction and providing a service that our clients place real value on. As one of Europe's leading financial organisations, they are dedicated to innovation and passionate about giving opportunities to young people. This is an amazing place to be where the opportunity to grow and develop is like no other.
As an Associate Client Service Officer, you will be responsible for general day-to-day management while also assisting with the account opening process for clients. This is a unique opportunity to join a fast-growing team and to have a genuine impact on the processes and systems put in place.
- Assisting existing high-level clients with their requirements
- Involvement in various aspects of the client journey
- Responsible for providing a “best in class” service to clients
- Respond to client queries within agreed SLAs
- Build internal and external relationships to help drive client efficiency
- Actively identify opportunities for clients to support their servicing needs
- Identify system and process improvements and raise these for consideration
- Build in-depth knowledge of various businesses
Requirements:
- Degree educated
- Strong communication skills
- Must be detail-oriented with a passion for continued learning
- Strong ability to work to tight deadlines
- Have the ability to adapt to new challenges and thrive outside of your comfort zone
- Must be a team player
Graduate Client Service Associate employer: Citygrad
Contact Detail:
Citygrad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Client Service Associate
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the specific products and services offered by the company. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common client service scenarios. Think about how you would handle difficult clients or tight deadlines, as these are likely to come up in discussions.
✨Tip Number 4
Showcase your adaptability and eagerness to learn during any interactions with the company. Highlight experiences where you've successfully navigated challenges or learned new skills quickly, as this aligns well with their emphasis on growth and development.
We think you need these skills to ace Graduate Client Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Graduate Client Service Associate. Emphasise your communication skills, attention to detail, and any experience in client service or financial services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the financial services industry and your eagerness to learn. Mention specific reasons why you want to work for this company and how you can contribute to their client services team.
Highlight Teamwork and Adaptability: In your application, provide examples of how you've successfully worked in teams and adapted to new challenges. This is crucial for a role that requires collaboration and flexibility.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Citygrad
✨Showcase Your Communication Skills
As a Graduate Client Service Associate, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from your past experiences where you successfully communicated with clients or team members.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail. During the interview, mention specific instances where your attention to detail made a difference in a project or task. This will show that you understand the importance of accuracy in client service.
✨Demonstrate Your Adaptability
The company values individuals who can thrive outside their comfort zone. Prepare to discuss times when you faced new challenges and how you adapted to them. This will illustrate your flexibility and willingness to learn.
✨Emphasise Teamwork
Being a team player is crucial for this position. Share examples of successful collaborations you've had in the past, highlighting how you contributed to the team's success. This will show that you can work well within a dynamic team environment.
