Service Advisor

As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same.

Location: The role is at Volkswagen's European Flagship Dealership in West London Brentford, a state-of-the-art facility, with a 25-ramp workshop, its own multistory car park, and an indoor used car showroom.

Key responsibilities as a Service Advisor include:

• Arranging and booking your customers vehicle servicing appointments via telephone and email.
• Providing best advice on any report repairs or additional service required, selling with confidence and becoming their point of contact for the duration of their vehicle being within our Workshop.
• Providing updates and consultatively advising on repair work being or needing to be carried out.
• Creating customer invoices and running through the work that has been carried out on their vehicle.
• Proactively rescheduling appointments for the customer for any future vehicle maintenance or servicing.

What's in it for you? With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Electric Vehicle (EV) Training levels 1-4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You: The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. We expect our Service Advisors to demonstrate some skills that will prove very beneficial in the position, including:

• An ability to provide tailored customer service and upselling to a wide range of customers.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base.

Why Citygate: Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Job Types: Full-time, Permanent

Benefits: Company pension, Cycle to work scheme, Employee discount, On-site parking

Work Location: In person