Showroom Manager in Ruislip

We are looking for a Showroom Manager to manage the sales environment, the people and the process to ensure maximum profit opportunity and customer satisfaction.

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at everything. Striving to be the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2026.

Key responsibilities

• To manage the sales process in order to maximise gross profit earning potential.
• To manage the sales environment and ensure compliance with the Sales Code of Practice.
• To meet every prospective and existing customer in the absence of a Showroom Manager.
• To manage the sales team to ensure all F&I and insurance related products are offered to every customer.
• To ensure compliance with the FCA Regulations.
• To carry out daily sales meetings each morning.
• To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards.
• To be fully compliant with Mystery Shop Standards as set by Volkswagen.
• To carry out the appraisal and valuation of used vehicles in the absence of a Showroom Manager.
• To totally manage the renewals process including operation of Key2Key Management System.
• To deputise for the head of sales in his/her absence.

What’s in it for you?

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone.
• Electric Vehicle (EV) Training levels 1-4 for specific roles.
• Internal career progression opportunities across our various brands and locations.
• High street discounts.
• Wellbeing portal.
• Employee assistance programme.
• Purchase, service and parts discounts.
• Employee referral scheme.
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme.

About You

As a Showroom Manager you will ideally have the following skills and attributes:

• Excellent communication skills and a good telephone manner.
• Experience leading a Sales team.
• Great computer skills and the ability to multi-task.
• High levels of commitment to providing the best customer care.
• A positive and friendly attitude in the work environment.
• A professional approach with the ability to mentor others.
• Strong attention to detail and compliance.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.