At a Glance
- Tasks: Diagnose vehicle issues and provide expert solutions while mentoring junior technicians.
- Company: Join Citygate, a thriving automotive business with a focus on excellence and innovation.
- Benefits: Enjoy extensive training, career progression, discounts, and a supportive work culture.
- Other info: Access to in-house training and opportunities across multiple locations.
- Why this job: Be at the forefront of the electric vehicle revolution and make a real impact.
- Qualifications: Level 3 vehicle technician with strong problem-solving and customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking an Accredited Regional Master Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will also provide guidance and coaching to less experienced team members.
Sponsorship Opportunities
We are proud to offer visa sponsorship opportunities; however, this is exclusively available to candidates who hold an official brand accreditation at Master Technician level. If you meet this qualification, we welcome your application and look forward to speaking to you further.
Key responsibilities
- Undertake diagnostic activities to identify causes and solutions for customer vehicle issues.
- Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers.
- Liaise directly with customers and service advisors, providing outstanding customer service.
- Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements.
- Participate in ongoing training and development to ensure product and service knowledge is up to date.
- Contribute to local and companywide process improvements and innovations.
- Mentor and provide guidance to apprentice technicians, where applicable.
- Travel to various Citygate locations depending on demand (Watford, Ruislip and St Albans core Region).
- Potential to travel to customers and triage a vehicle prior to a booking.
About You
As a Master Technician, you will ideally have the following skills and attributes:
- Level 3 qualified vehicle technician with a full UK driving licence.
- Excellent problem-solving skills and strong attention to detail.
- A strong customer service focus with the ability to communicate technical information to a non-technical audience.
- Outstanding organisation and time management skills with the ability to work to deadlines.
What’s in it for you?
With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone.
- Access to The Volkswagen National Learning Centre for specific roles.
- Internal career progression opportunities across our various brands and locations.
- Electric Vehicle (EV) Training levels 1-4 depending on role.
- High street discounts.
- Wellbeing portal.
- Employee assistance programme.
- Purchase, service and parts discounts.
- Employee referral scheme.
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme.
- Volkswagen Caddy and fuel card.
About Us
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Why Citygate
Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we’re welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of. We have committed plans for the future and we need motivated, focused and skilled teams to help us achieve this. That’s why every Citygate employee has access to our award-winning learning programme, whether that’s operated from our purpose-built Citygate Academy facility or through working with our brand partners. The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it’s the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.
Regional Master Technician in Watford employer: Citygate Automotive Ltd
Citygate Automotive Ltd is an exceptional employer located in the vibrant City of London, offering a dynamic work environment where apprentices can thrive. With a strong emphasis on in-house training and career progression, employees are encouraged to develop their skills while being supported by experienced mentors. The company fosters a collaborative culture that values teamwork and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment in the automotive industry.
