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For Companies At a Glance
- Tasks: Lead a dynamic sales team and enhance customer satisfaction while maximising profits.
- Company: Join Citygate, a thriving business with a strong presence across multiple locations.
- Benefits: Enjoy in-house training, career progression, discounts, and standard company perks.
- Why this job: Make a real impact in a fast-paced environment with global brands.
- Qualifications: Proven sales management experience and excellent communication skills.
- Other info: Be part of a successful team with opportunities for growth and development.
The predicted salary is between 40000 - 50000 £ per year.
As the Franchise Manager you will be required, through a strategic and hands on approach, to manage the sales environment, the people and the process to maximise the profit opportunity and customer satisfaction.
Key responsibilities
- To manage the sales process in order to maximise gross profit earning potential
- To manage the sales environment and ensure compliance with the Sales Process
- To meet prospective and existing customers
- To manage the sales team to ensure all F&I and insurance related products are offered to every customer
- To ensure compliance with the FCA Regulations
- To ensure a daily sales meeting is carried out each morning
- To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards
- To be fully compliant with Mystery Shop Standards as set by our Brand Partners
- To manage the process of vehicle ordering of new cars and the stock control of new and used vehicles
- To conduct a monthly review with each Sales Executive
- To carry out appraisals of used vehicles as necessary
- To handle dissatisfied customers professionally and resolve any complaints in a timely manner
- To ensure the Dealerweb system is completed, updated and utilised to maximum effect
Benefits
- Access to our in-house training academy for everyone
- Electric Vehicle (EV) Training levels 1-4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
- Strong background in sales management
- Excellent communication and leadership skills
- Proven track record of achieving sales targets
- Ability to work well under pressure and have a strong attention to detail
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Å KODA and Kia), provide excellent quality training and internal progression opportunities.
Franchise Manager in Watford employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Manager in Watford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Franchise Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to sales management and customer satisfaction. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved sales processes. Highlight your ability to handle customer complaints and ensure compliance with regulations – these are key for a Franchise Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Franchise Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Franchise Manager role. Highlight your sales management experience and any achievements that show you can meet targets and lead a team effectively.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that demonstrate your leadership skills and ability to enhance customer satisfaction.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Use a friendly yet professional tone to engage us right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Sales Process
Make sure you understand the sales process inside out. Be ready to discuss how you've maximised profit opportunities in previous roles and how you would apply that knowledge as a Franchise Manager. Use specific examples to illustrate your points.
✨Showcase Your Leadership Skills
As a Franchise Manager, you'll be leading a team. Prepare to talk about your leadership style and how you've successfully managed teams in the past. Think of instances where you motivated your team to meet sales targets or improved customer satisfaction.
✨Understand Compliance and Regulations
Familiarise yourself with FCA regulations and any compliance standards relevant to the role. Be prepared to discuss how you ensure compliance in your current or previous positions, as this is crucial for the role at Citygate.
✨Customer Experience Focus
Citygate values exceptional customer experiences. Think about how you've enhanced customer care standards in your past roles. Be ready to share specific strategies you've implemented to resolve complaints and improve overall customer satisfaction.