At a Glance
- Tasks: Plan and coordinate workshop activities to meet customer needs and maximise efficiency.
- Company: Join a dynamic automotive company focused on quality and customer care.
- Benefits: Access to training, discounts, wellbeing support, and competitive holidays.
- Other info: Opportunities for internal career progression and electric vehicle training.
- Why this job: Lead a team of technicians and make a real impact in the automotive industry.
- Qualifications: Experience as a Workshop Controller with strong managerial skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a workshop controller to plan and co-ordinate workshop activity to meet customer requirements and maximise workshop utilisation and profitability. You will manage technicians and work closely with the General Manager to achieve quality and customer care objectives.
Key responsibilities
- Qualify the workshop requirements.
- Communicate with all members of the workshop team to understand repair requirements and motivate technicians to achieve high-quality workmanship.
- Control the flow of work through the workshop to ensure repairs are completed by the date and time given to the customer.
- Report any additional damage found once a vehicle has been inspected, ensuring that all technicians complete the appropriate reports.
- Complete MPI's, service and repairs to the manufacturer standard when required and agreed with the General Manager.
- Use brand special tools where required and perform workmanship at the highest possible standard.
- Ensure a customer's vehicle has all the required protection used inside or on the vehicle during the repair process (i.e. seat covers to the front seats, floor mats, etc.).
- Ensure customer vehicle condition report sheets are completed and mileage recorded.
- Schedule work to meet customer requirements, taking into account workshop utilisation targets, job complexity, and parts/materials availability.
- Act on opportunities to sell additional products/services and market current promotions wherever possible.
- Look for cost control of products, usage, and time.
- Co-ordinate workshop activity to deliver agreed work.
- Liaise with Aftersales to order parts and notify customers upon arrival to allow work to be scheduled and minimise parts stockholdings (WIP).
- Print job cards with time estimates, detailing any special requirements, and distribute to the workshop – briefing technicians where appropriate.
- Co-ordinate the valeting of the customer's vehicle and any work to be sublet.
What's in it for you?
- Access to our in-house training academy for everyone.
- Electric Vehicle (EV) Training levels 1-4 for specific roles.
- Internal career progression opportunities across our various brands and locations.
- High street discounts.
- Wellbeing portal.
- Employee assistance programme.
- Purchase, service and parts discounts.
- Employee referral scheme.
- Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme.
About You
As a Workshop Controller, you will ideally have the following skills and attributes:
- Previous experience working as a Workshop Controller.
- Strong managerial skills and the ability to control a workshop of technicians efficiently.
Workshop Controller in Slough employer: Citygate Automotive Ltd
Join a dynamic team as a Workshop Controller where you will play a pivotal role in optimising workshop operations and ensuring exceptional customer service. Our company fosters a supportive work culture with access to an in-house training academy, offering Electric Vehicle (EV) training and numerous internal career progression opportunities. Enjoy competitive benefits, including high street discounts, a wellbeing portal, and a comprehensive employee assistance programme, all while working in a location that prioritises both professional growth and employee satisfaction.
