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For Companies At a Glance
- Tasks: Provide high-quality vehicle services and solve complex technical issues.
- Company: Join Citygate, a thriving business with a strong team culture.
- Benefits: Enjoy in-house training, career progression, and great employee discounts.
- Why this job: Make an impact while working with top brands and cutting-edge technology.
- Qualifications: Level 3 qualified technician with excellent problem-solving and customer service skills.
- Other info: Dynamic environment with ongoing training and mentoring opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Permanent
About Us
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Ĺ KODA and Kia), provide excellent quality training and internal progression opportunities.
Why Citygate
Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we’re welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of. We have committed plans for the future and we need motivated, focused and skilled teams to help us achieve this. That’s why every Citygate employee has access to our award-winning learning programme, whether that’s operated from our purpose-built Citygate Academy facility or through working with our brand partners.
Role overview
We are seeking an Accredited Master Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will also provide guidance and coaching to less experienced team members.
Key responsibilities
- Complete scheduled vehicle servicing in line with manufacturer guidelines
- Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
- Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
- Liaise directly with customers and service advisors, providing outstanding customer service
- Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
- Participate in ongoing training and development to ensure product and service knowledge is up to date
- Contribute to local and companywide process improvements and innovations
- Mentor and provide guidance to apprentice technicians, where applicable
About You
As a Master Technician, you will ideally have the following skills and attributes:
- Level 3 qualified vehicle technician with a full UK driving licence
- Excellent problem-solving skills and strong attention to detail
- A strong customer service focus with the ability to communicate technical information to a non-technical audience
- Outstanding organisation and time management skills with the ability to work to deadlines
What’s in it for you?
With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Access to The KIA Academy for specific roles
- Internal career progression opportunities across our various brands and locations
- Electric Vehicle (EV) Training levels 1-4 depending on role
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
Master Technician in Slough employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master Technician in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citygate on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past work that showcase your problem-solving abilities and how you’ve helped customers.
✨Tip Number 3
Show your passion for learning! Citygate values ongoing training, so be ready to discuss how you keep your skills sharp and what new technologies or methods you’re excited about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Citygate team.
We think you need these skills to ace Master Technician in Slough
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your Level 3 qualifications and any relevant experience in your application. We want to see how your technical expertise can shine through, so don’t hold back!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention your problem-solving skills and customer service focus – these are key for us at Citygate!
Be Personable: We love a friendly approach! When writing your application, let your personality come through. Show us that you’re not just a technician, but someone who can communicate effectively with customers and team members alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Citygate.
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with the latest vehicle models and diagnostic techniques relevant to the role of a Master Technician. This will not only help you answer technical questions confidently but also show your passion for the industry.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers, be prepared to discuss how you've provided outstanding customer service in the past. Think of specific examples where you communicated complex technical information to non-technical audiences, as this will demonstrate your ability to connect with customers effectively.
✨Highlight Your Mentoring Experience
As a Master Technician, you'll be expected to guide less experienced team members. Be ready to share instances where you've mentored or trained others. This shows that you're not just technically skilled but also a team player who contributes to the growth of others.
✨Ask Insightful Questions
Prepare some thoughtful questions about Citygate's training programmes and future plans. This shows your genuine interest in the company and the role. It’s also a great way to assess if the company culture aligns with your values, especially their commitment to excellence and employee development.
