At a Glance
- Tasks: Repair and service vehicles to the highest standards while ensuring customer satisfaction.
- Company: Join Citygate, a rapidly growing business with a strong team culture.
- Benefits: Competitive salary, guaranteed bonus, training opportunities, and high street discounts.
- Other info: Access to in-house training and internal career progression across various brands.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Level 3 qualified vehicle technician with excellent problem-solving and customer service skills.
The predicted salary is between 34000 - 36500 £ per year.
Basic Salary: £34,000 – £36,500 - Depending on qualifications
OTE: £50,000 Guaranteed Bonus for the first 3 Months!
New Technician Pay Plans Available! We have recently rolled out new pay plans for our Service Technicians which includes achievable uncapped OTE's and increased basic salaries depending on your qualifications. Your basic salary will increase the more you learn!
Role overview
We are looking for a passionate Service Technician to repair and service our vehicles to the highest standards possible. You will be working as part of a team to ensure customer satisfaction and repeat business for the retailer.
Key responsibilities
- To receive work from the workshop controller and carry out related checks, administration and protection routines
- To assess tool and equipment requirements and communicate any related issues
- To service and repair all vehicles
- To report on all additional repair requirements as they are identified
- To make written and verbal reports on service and repair in the workshop to the workshop controller in order to obtain authorisation
- To complete all administrative procedures (including warranty) relating to service and repair work
- To maintain a clean, tidy and safe working environment
- To undertake vehicle road tests when necessary
- To assist with development and training of other technicians
- To attend meetings and training programmes as required
- To perform other duties in support of other team members as required
What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Electric Vehicle (EV) Training levels 1-4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As a Service Technician, you will ideally have the following skills and attributes:
- You will be a Level 3 qualified vehicle technician ideally with VAG group background
- Excellent problem-solving skills and strong attention to detail
- A strong customer service focus with the ability to communicate technical information to a non-technical audience
- Outstanding organisation and time management skills with the ability to work to deadlines
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Service Technician employer: Citygate Automotive Ltd
Citygate is an exceptional employer that prioritises employee growth and satisfaction, offering a competitive salary structure with uncapped OTEs and a guaranteed bonus for new Service Technicians. Our progressive work culture fosters teamwork and customer engagement, complemented by extensive training opportunities at our in-house academy and the Volkswagen National Learning Centre, ensuring you can advance your career while enjoying a range of benefits including high street discounts and a comprehensive wellbeing portal.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technician
✨Tip Number 1
Network like a pro! Reach out to current Service Technicians or industry professionals on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific repairs you've done and how you approach problem-solving. Show them you're not just a technician, but a passionate one!
✨Tip Number 3
Don’t forget to highlight your customer service skills! Being a great technician is about more than just fixing cars; it’s about making sure customers feel valued and understood. Share examples of how you've gone above and beyond for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Technician role. Highlight your Level 3 qualifications and any relevant experience with VAG group vehicles. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t shy away from showcasing your problem-solving abilities. Give examples of how you've tackled challenges in previous roles. We love a technician who can think on their feet!
Communicate Clearly:When writing your cover letter, keep it clear and concise. Remember, you’ll need to communicate technical info to customers, so show us you can do that in your application too. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s get started on this journey together!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially if you have a VAG group background. Be ready to discuss specific repairs or services you've performed in the past and how you approached any challenges.
✨Show Off Your Customer Service Skills
Since customer satisfaction is key, think of examples where you've gone above and beyond for a customer. Be prepared to explain how you can communicate technical information clearly to someone who might not understand it.
✨Be Organised
Demonstrate your outstanding organisation and time management skills. You might be asked how you prioritise tasks in a busy workshop, so have a strategy in mind that shows you can handle deadlines effectively.
✨Ask Questions
Prepare some thoughtful questions about the role and the company culture. This shows you're genuinely interested in the position and helps you determine if it's the right fit for you too!
