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For Companies At a Glance
- Tasks: Repair and service vehicles to the highest standards while ensuring customer satisfaction.
- Company: Join Citygate, a thriving business with a strong team culture and global brand partnerships.
- Benefits: Competitive salary, guaranteed bonus, training opportunities, and high street discounts.
- Other info: Access to in-house training academy and internal career progression opportunities.
- Why this job: Make a real impact in the automotive industry while developing your skills and career.
- Qualifications: Level 3 qualified vehicle technician with excellent problem-solving and customer service skills.
The predicted salary is between 29000 - 36000 £ per year.
Role overview
We are looking for a passionate Service Technician to repair and service our vehicles to the highest standards possible. You will be working as part of a team to ensure customer satisfaction and repeat business for the retailer.
Basic Salary: £34,000 – £36,500 – Depending on qualifications
OTE: £50,000
Guaranteed Bonus for the first 3 Months!
New Technician Pay Plans Available!!!
We have recently rolled our new pay plans for our Service Technicians which includes achievable uncapped OTE\’s and increased basic salaries depending on your qualifications. Your basic salary will increase the more you learn!
Key responsibilities
Your key responsibilities as a Service Technician will be:
- To receive work from the workshop controller and carry out related checks, administration and protection routines
- To assess tool and equipment requirements and communicate any related issues
- To service and repair all vehicles
- To report on all additional repair requirements as they are identified
- To make written and verbal reports on service and repair in the workshop the workshop controller in order to obtain authorisation
- To complete all administrative procedures (including warranty) relating to service and repair work
- To maintain a clean, tidy and safe working environment
- To undertake vehicle road tests when necessary
- To assist with development and training of other technicians
- To attend meetings and training programmes as required
- To perform other duties in support of other team members as required
What’s in it for you?
With our benefits there is something good for everyone. We\’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That\’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Electric Vehicle (EV) Training levels 1- 4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As a Service Technician, you will ideally have the following skills and attributes:
- You will be a Level 3 qualified vehicle technician ideally with VAG group background
- Excellent problem-solving skills and strong attention to detail
- A strong customer service focus with the ability to communicate technical information to a non-technical audience
- Outstanding organisation and time management skills with the ability to work to deadlines
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Å KODA and Kia), provide excellent quality training and internal progression opportunities.
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Service & MOT Technician employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & MOT Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citygate and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills as a Level 3 qualified technician can benefit the team and enhance customer satisfaction.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in previous roles. This will demonstrate your ability to handle the technical demands of the job.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the team culture. This shows you're engaged and keen to learn more about working at Citygate.
We think you need these skills to ace Service & MOT Technician
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Service Technician and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your Level 3 qualifications and any relevant experience with VAG group vehicles. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-organised application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around vehicle servicing and repairs. Familiarise yourself with the VAG group vehicles and any specific tools or equipment mentioned in the job description. This will show that you're not just passionate but also well-prepared.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key for this role, be ready to share examples of how you've provided excellent service in the past. Think about situations where you communicated complex information clearly to customers who might not have a technical background.
✨Demonstrate Team Spirit
This position involves working as part of a team, so highlight your ability to collaborate and support your colleagues. Share experiences where you’ve helped train others or contributed to a positive team environment, as this aligns with their focus on team culture.
✨Ask Smart Questions
Prepare some thoughtful questions about the company’s training programmes, career progression opportunities, or the specific challenges they face in the workshop. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.