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For Companies At a Glance
- Tasks: Provide high-quality vehicle servicing and solve complex technical issues.
- Company: Join Citygate, a thriving automotive business with a commitment to excellence.
- Benefits: Enjoy in-house training, career progression, discounts, and a supportive work culture.
- Why this job: Be at the forefront of the electric vehicle transition and mentor future technicians.
- Qualifications: Level 3 qualified technician with strong problem-solving and customer service skills.
- Other info: Access to award-winning training and a positive, inclusive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Permanent
About Us
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Why Citygate
Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we\’re welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.
We have committed plans for the future and we need motivated, focused and skilled teams to help us achieve this. That\’s why every Citygate employee has access to our award-winning learning programme, whether that\’s operated from our purpose-built Citygate Academy facility or through working with our brand partners.
The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it\’s the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.
Role overview
We are seeking an Accredited Master Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will also provide guidance and coaching to less experienced team members.
Key responsibilities
Your key responsibilities as a Master Technician be:
- Complete scheduled vehicle servicing in line with manufacturer guidelines
- Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
- Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
- Liaise directly with customers and service advisors, providing outstanding customer service
- Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
- Participate in ongoing training and development to ensure product and service knowledge is up to date
- Contribute to local and companywide process improvements and innovationsMentor and provide guidance to apprentice technicians, where applicable
About You
As a Master Technician, you will ideally have the following skills and attributes:
- Level 3 qualified vehicle technician with a full UK driving licence
- Excellent problem-solving skills and strong attention to detail
- MOT Tester certification would be useful but isn\’t essential
- A strong customer service focus with the ability to communicate technical information to a non-technical audience
- Outstanding organisation and time management skills with the ability to work to deadlines
- Excellent problem-solving skills and strong attention to detail
What\’s in it for you?
With our benefits there is something good for everyone. We\’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That\’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Internal career progression opportunities across our various brands and locations
- Electric Vehicle (EV) Training levels 1- 4 depending on role
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
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Master Technician HVE employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master Technician HVE
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citygate on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills in person! If you get the chance, attend any local automotive events or workshops. It’s a great way to meet industry folks and showcase your expertise directly.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge and customer service skills. We want to see how you solve problems and communicate effectively, so practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Master Technician HVE
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical expertise and problem-solving skills in your application. We want to see how you can tackle complex issues and provide top-notch service, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for the Master Technician role. Mention specific experiences that align with our values and the responsibilities outlined in the job description. It shows us you’re genuinely interested!
Be Personable: Remember, we value outstanding customer service! Use your application to demonstrate your communication skills and ability to connect with customers. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle servicing and diagnostics. Familiarise yourself with the latest trends in electric vehicles, as Citygate is focused on innovation in this area. Being able to discuss specific models and their features will show that you're genuinely interested and well-prepared.
✨Showcase Your Customer Service Skills
Citygate values outstanding customer service, so be ready to share examples of how you've effectively communicated technical information to customers in the past. Think about situations where you’ve turned a challenging interaction into a positive experience, as this will highlight your ability to connect with clients.
✨Demonstrate Team Spirit
As a Master Technician, you'll be mentoring less experienced team members. Be prepared to discuss your approach to teamwork and coaching. Share any experiences where you've helped others grow or contributed to a positive team environment, as this aligns with Citygate's ethos of collaboration.
✨Ask Insightful Questions
Prepare some thoughtful questions about Citygate’s training programmes and future plans, especially regarding electric vehicles. This shows your enthusiasm for the role and your commitment to continuous learning, which is something Citygate highly values in its employees.
