At a Glance
- Tasks: Be the face of Citygate Leasing, handling customer inquiries and managing the leasing process.
- Company: Join a fast-growing, innovative team at Citygate Group.
- Benefits: Enjoy training, career progression, discounts, and a supportive work culture.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
- Why this job: Make a real impact in a new business while growing your skills.
- Qualifications: Customer-facing experience and a positive attitude are essential.
The predicted salary is between 25000 - 35000 € per year.
We are looking for process-oriented, customer-centric individuals to be the customer face of Citygate Leasing, a new, fast-growing and exciting business within the Citygate Group, with a goal to replicate Citygate's success within the Leasing business. This role is crucial to the business' success, with responsibility for sales, order processing/administration & pre/post sales customer support (via phone/email/live chat). This will be one of the first hires of the new business, offering great opportunities for the individual to be involved in wider areas of the business, including marketing and business/commercial operations. There will also be opportunities to grow alongside the business.
At Citygate Automotive, we are committed to being the best at everything, including being the best employer and fostering the best working environments which we cannot do without a diverse team that feels valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024.
Key responsibilities
- Facilitate leasing sales through being a first point of contact for customer inquiries via phone, email and live chat on the website.
- Management of the customer's end to end journey from initial inquiry to vehicle delivery.
- Address customer inquiries, concerns, and feedback with professionalism and a commitment to exceeding expectations in a timely manner.
- Understand, manage and oversee the order process, completing key business processes including liaison with dealer groups to procure vehicles.
- Manage customer records and orders within the in-house CRM system.
- Interaction with marketing/dealerships/funding partners to discuss product offerings.
- Participate in determining strategies to win new business and support with prospecting businesses.
About You
As the Leasing Executive you will ideally have the following skills/attributes:
- Previous experience in a customer-facing role.
- Experience within the automotive industry is preferred but not essential.
- Experience talking directly to customers, dealing with customer inquiries and managing processes through a CRM system is essential.
What's in it for you?
With our benefits there is something good for everyone. We are a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone.
- Enhanced Maternity Pay.
- Internal career progression opportunities across our various brands and locations.
- Introduction to Electric Vehicle Training.
- High street discounts.
- Wellbeing portal.
- Employee assistance programme.
- Purchase, service and parts discounts.
- Employee referral scheme.
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme.
Leasing Executive in Marlow employer: Citygate Automotive Ltd
Citygate Leasing is an exceptional employer that prioritises a supportive and inclusive work culture, offering employees the chance to grow alongside a dynamic new business. With access to in-house training, career progression opportunities, and a range of impressive benefits, including enhanced maternity pay and wellbeing support, Citygate fosters an environment where diverse perspectives are valued and innovation thrives. Join us to be part of a team that is committed to excellence and making a meaningful impact in the automotive leasing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Leasing Executive in Marlow
✨Tip Number 1
Get to know the company inside out! Research Citygate Leasing and its values, especially their commitment to diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact for customers, think of scenarios where you can demonstrate your ability to handle inquiries professionally. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances of landing that Leasing Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Citygate family!
We think you need these skills to ace Leasing Executive in Marlow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Leasing Executive role. Highlight your customer-facing experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Showcase Your Customer Service Skills:Since this role is all about being the first point of contact for customers, emphasise your ability to handle inquiries and manage processes. Share specific examples of how you've exceeded customer expectations in the past – we love hearing about your successes!
Be Process-Oriented:We're keen on individuals who are organised and process-driven. In your application, mention any experience you have with managing customer journeys or using CRM systems. This will help us see how you can contribute to our success right from the start.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Citygate and what we stand for!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Citygate Leasing and its parent company, Citygate Group. Understand their values, mission, and recent developments in the automotive leasing sector. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer-Centric Approach
As a Leasing Executive, being customer-focused is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle inquiries and resolve issues effectively, as this will demonstrate that you can manage the end-to-end customer journey.
✨Familiarise Yourself with CRM Systems
Since managing customer records within a CRM system is essential for this role, brush up on any relevant software you’ve used before. If you’re familiar with specific systems, mention them during the interview. If not, express your eagerness to learn and adapt quickly to new technologies.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. Ask about opportunities for growth within the business or how they plan to drive diversity and inclusion. This shows that you’re not just interested in the job, but also in contributing to the company’s culture and success.
