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For Companies At a Glance
- Tasks: Engage with customers, analyse workflows, and provide technical support for our innovative platform.
- Company: Join Auto.Works, a dynamic tech company focused on customer success and product evolution.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for career growth in a fast-paced environment.
- Why this job: Perfect for those wanting to kickstart their career in Business or Technical Analysis.
- Qualifications: Strong communication skills, analytical mindset, and a passion for technology.
- Other info: Flexible hybrid role with travel opportunities and a supportive team culture.
The predicted salary is between 25000 - 32000 ÂŁ per year.
Auto.Works is seeking a proactive and adaptable individual to join our growing team in a hybrid Customer Support and Business Analysis role. This position sits at the intersection of customer success, product development, and technology, offering exposure to both business and technical domains. You will play a key role in understanding customer workflows, identifying opportunities for improvement, and translating these into structured requirements that support product evolution. Alongside this, you will provide hands‑on technical support, ensuring customers successfully adopt and use the platform. This is an ideal opportunity for someone who wants to develop into a Business Analyst, Technical Analyst, or Product-focused role.
Responsibilities
- Engage directly with customers to understand their operational workflows, processes, and objectives.
- Elicit, analyse, and document business requirements using structured approaches.
- Create clear documentation such as user stories, use cases, process maps, and requirement briefs.
- Identify inefficiencies and recommend process improvements aligned with customer and business goals.
- Support backlog creation and prioritisation by articulating business value and impact.
- Ensure alignment between customer expectations and delivered solutions.
Technical Business Analysis Responsibilities
- Translate business requirements into functional and technical specifications.
- Work closely with engineering and product teams to clarify requirements and validate solutions.
- Assist in defining acceptance criteria and supporting testing activities.
- Investigate system behaviours, integrations, and data flows to support issue resolution.
- Contribute to documenting system architecture, workflows, and integration points.
- Support analysis of APIs, configurations, and technical dependencies where relevant.
Technical Support Responsibilities
- Provide first-line and second-line support to customers using the Auto.Works platform.
- Diagnose and troubleshoot technical issues across configurations, workflows, and integrations.
- Work collaboratively with internal teams to resolve complex issues.
- Maintain accurate records of issues, root causes, and resolutions.
- Continuously identify recurring issues and contribute to long‑term fixes and improvements.
Customer Engagement
- Act as a trusted point of contact for customers throughout onboarding and ongoing usage.
- Deliver training sessions, onboarding support, and product demonstrations.
- Visit customer sites when required to support implementation and troubleshooting.
- Build strong, long‑term relationships with customers to understand evolving needs.
Internal Collaboration
- Collaborate closely with product and engineering teams to communicate customer insights.
- Provide structured feedback to influence product roadmap decisions.
- Contribute to improving internal documentation, tools, and processes.
- Support a culture of continuous improvement across customer experience and product delivery.
Required Skills & Attributes
- Strong communication and stakeholder management skills.
- Analytical mindset with the ability to break down complex problems.
- Ability to gather, structure, and document requirements clearly.
- Interest in technology, systems, and how they support business processes.
- Highly organised with strong attention to detail.
- Self‑motivated and comfortable working in a fast‑paced environment.
Requirements
- Full UK driving licence.
- Own vehicle and willingness to travel to customer sites.
- Based in the UK with flexibility for occasional UK and international travel.
- Right to work in the UK.
- Basic technical aptitude and willingness to learn.
Desirable Skills
- Exposure to Business Analysis or Technical Business Analysis practices.
- Experience supporting SaaS or software platforms with an understanding of APIs, Integrations or Data Flows.
- Familiarity with tools such as Jira, Confluence, or similar.
- Previous customer-facing experience.
Career Development & Growth
- This role offers a strong foundation for progression into Business Analysis, Technical Analysis, or Product Management roles.
- You will gain hands‑on experience working with real customer requirements and live systems.
- Opportunities to develop both technical and business‑facing skills in a fast‑growing company.
- Direct exposure to product development and strategic decision‑making.
Graduate Customer & Technical Analyst in Marlow employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer & Technical Analyst in Marlow
✨Tip Number 1
Get to know the company inside out! Research Auto.Works, their products, and their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Showcase your analytical mindset! Prepare examples from your past experiences where you've identified problems and proposed solutions. This will demonstrate your ability to think critically, which is crucial for the Graduate Customer & Technical Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at Auto.Works.
We think you need these skills to ace Graduate Customer & Technical Analyst in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Graduate Customer & Technical Analyst role. Highlight any relevant projects or experiences that showcase your analytical mindset and customer engagement skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role at Auto.Works. Share specific examples of how you've engaged with customers or tackled technical challenges in the past, and how that makes you a great fit for our team.
Showcase Your Technical Skills: If you have experience with tools like Jira or Confluence, make sure to mention it! We love candidates who are tech-savvy and can easily adapt to new systems, so don’t shy away from highlighting your technical aptitude.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Graduate Customer & Technical Analyst role. Familiarise yourself with the responsibilities and required skills listed in the job description. This will help you tailor your answers to show how your background aligns with what they’re looking for.
✨Prepare Real-Life Examples
Think of specific instances from your past experiences where you've demonstrated strong communication, problem-solving, or analytical skills. Be ready to discuss how you’ve engaged with customers or tackled technical issues, as these examples will showcase your fit for the role.
✨Show Your Interest in Technology
Since this role involves a mix of customer support and technical analysis, express your enthusiasm for technology and how it supports business processes. Mention any relevant tools or platforms you’ve worked with, like Jira or Confluence, to demonstrate your readiness to dive into the technical aspects.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to customer engagement or how they prioritise product development based on customer feedback. This not only shows your curiosity but also your eagerness to contribute to their success.