At a Glance
- Tasks: Deliver exceptional customer service by managing service and repair bookings efficiently.
- Company: Join a progressive business focused on team culture and customer engagement.
- Benefits: Access to training, career progression, discounts, and wellbeing support.
- Other info: Enjoy a positive work environment with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Excellent communication, computer skills, and a commitment to customer care.
The predicted salary is between 24960 - 30000 £ per year.
We are looking for an Aftersales Customer Service Advisor, who will be responsible for delivering an exceptional customer experience by managing service and repair booking enquiries efficiently and professionally. The role ensures customers receive prompt assistance while maintaining accurate records and ensuring the diary is fully booked in line with manufacturer standards and business targets.
Key responsibilities
- Answer incoming telephone calls promptly, aiming to respond within three rings wherever possible.
- Provide a professional, friendly, and customer-focused service at all times.
- Identify and understand customer requirements through effective questioning and active listening.
- Manage customer wait times effectively, ensuring they remain below one minute wherever possible.
- Accurately book customer vehicles into RTC.
- Record all relevant customer information, service requirements, contact details, and payment information within the CRM system.
- Process and convert fleet bookings through platforms such as 1link.
- Respond promptly to customer enquiries received via email, website booking platforms, and live chat channels.
- Proactively contact customers from our database to secure service and repair bookings.
- Contribute to departmental targets through effective booking conversion and customer engagement.
About You
As an Aftersales Customer Service Advisor, you will ideally have the following skills and attributes:
- Excellent communication skills and a good telephone manner.
- Great computer skills and the ability to multi-task.
- High levels of commitment to providing the best customer care.
- A positive and friendly attitude in the work environment.
- An exceptional work ethic.
What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Internal career progression opportunities across our various brands and locations
- Electric Vehicle (EV) Training levels 1-4 depending on role
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
Aftersales Customer Service Advisor in Marlow employer: Citygate Automotive Ltd
At Citygate, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. As an Aftersales Customer Service Advisor, you will benefit from comprehensive training opportunities, including access to our in-house academy and the Volkswagen National Learning Centre, ensuring your professional growth. With a focus on employee wellbeing and a range of attractive benefits, including high street discounts and internal career progression, Citygate is committed to creating a rewarding environment for all team members.
