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For Companies At a Glance
- Tasks: Deliver premium customer service and manage bookings while liaising with various departments.
- Company: Join a leading automotive brand focused on customer satisfaction and teamwork.
- Benefits: In-house training, career progression, discounts, and wellbeing support.
- Other info: Access to Electric Vehicle training and internal career opportunities.
- Why this job: Kickstart your career in a dynamic environment with hands-on experience and training.
- Qualifications: GCSEs in English, Maths, and one other subject; enthusiasm and strong communication skills.
The predicted salary is between 15000 - 20000 £ per year.
As a Service Advisor apprentice, you'll be the first connection point with our customers. It will be your job to deliver a premium customer service experience. The basics of customer service should be met consistently and you should understand and exceed customer expectations.
Key responsibilities
- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Promotion: Assisting with the sale of accessories and service plans.
Qualifications
On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation): Level 2 Customer Service Practitioner Standard, Brand specific certifications.
Desired skills
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
Minimum entry requirements
GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject. 'Equivalent' grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQs, Functional Skills Level 2. We accept predicted grades and conditional offers can be made based on predicted grades.
What's in it for you?
- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Internal career progression opportunities across our various brands and locations
- Electric Vehicle (EV) Training levels 1-4 depending on role
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
Service Advisor Apprentice in High Wycombe employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Apprentice in High Wycombe
✨Tip Number 1
Get to know the company! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your enthusiasm and how you fit right in.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being clear and friendly is key. Try role-playing with a mate to get comfortable before the big day.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve tackled challenges head-on. This will help you stand out as someone who can handle customer queries like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Service Advisor Apprentice in High Wycombe
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and eager to learn. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention specific experiences that demonstrate your communication and teamwork abilities, as these are key for us.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and short paragraphs. This helps us quickly see why you’d be a great fit for the Service Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on the fundamentals of customer service. Understand what it means to exceed customer expectations and be ready to share examples of how you've done this in the past, whether in a job or during your studies.
✨Show Off Your Communication Skills
As a Service Advisor apprentice, you'll need to communicate effectively with customers and team members. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer scenarios with a friend to get comfortable.
✨Demonstrate Team Spirit
Teamwork is key in this role, so think of times when you've successfully worked with others. Be prepared to discuss how you can contribute to a positive team environment and how you handle conflicts or challenges within a group.
✨Express Your Passion for the Industry
Let your enthusiasm shine through! Research the company and its values, and be ready to explain why you're excited about the automotive industry and how you align with their brand. This will show that you're not just looking for any job, but that you're genuinely interested in this opportunity.