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For Companies At a Glance
- Tasks: Build strong relationships with fleet operators and retail customers to boost satisfaction and loyalty.
- Company: Join Citygate, a thriving business with a focus on growth and employee development.
- Benefits: Enjoy training opportunities, discounts, and standard benefits like pension and life assurance.
- Why this job: Be a brand ambassador and make a real impact in customer loyalty and fleet management.
- Qualifications: Strong communication skills and experience in customer-facing roles, preferably in the automotive sector.
- Other info: Dynamic work environment with excellent career progression across various brands.
The predicted salary is between 30000 - 40000 £ per year.
The Key Fleet & Customer Loyalty Executive is responsible for developing and maintaining strong working relationships with key fleet operators and retail customers to maximise service retention, workshop utilisation, and customer satisfaction. This role focuses on both fleet management and customer loyalty initiatives to ensure Citygate is recognised as the primary service and repair provider for commercial vehicle customers.
Key responsibilities
- Fleet Relationship Management: Manage relationships with key fleet operators, overseeing servicing, repairs, bookings, and invoicing while ensuring clear communication between all stakeholders. Conduct follow-ups and meetings to maintain satisfaction, strengthen partnerships, and grow fleet business.
- Customer Loyalty & Retention: Act as a brand ambassador, following up with customers to ensure satisfaction, encourage repeat business, and promote service plans and loyalty products. Track retention performance, re-engage declined work, and drive bookings through outbound opportunities.
- Operational & Administrative Duties: Maintain accurate records, monitor KPIs, and collaborate with internal teams to support efficient service delivery and customer retention initiatives.
What’s in it for you?
- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Electric Vehicle (EV) Training levels 1-4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
- Strong interpersonal and relationship-building skills with a professional and confident approach.
- Excellent organisational and communication skills, both written and verbal.
- Customer-focused mindset with the ability to manage multiple priorities and deadlines.
- Commercial awareness and understanding of service operations within the automotive sector.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and collaboratively within a team environment.
- Previous experience in a customer-facing or account management role, ideally within the automotive or fleet sector.
- Knowledge of service department operations and commercial vehicle processes preferred.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Å KODA and Kia), provide excellent quality training and internal progression opportunities.
Key Fleet & Customer Loyalty Executive in High Wycombe employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Fleet & Customer Loyalty Executive in High Wycombe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for customer loyalty! When you get the chance to chat with hiring managers or during interviews, share your ideas on how to enhance customer satisfaction and retention. This will show them you’re not just looking for a job, but you genuinely care about the role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've successfully managed relationships or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Key Fleet & Customer Loyalty Executive in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Fleet & Customer Loyalty Executive role. Highlight your experience in fleet management and customer relations, and don’t forget to sprinkle in some of those key skills mentioned in the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've built relationships with customers or managed fleet operations in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and professional. Avoid jargon and keep it concise – we want to see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Citygate family!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Fleet Management Basics
Before the interview, brush up on your knowledge of fleet management and customer loyalty strategies. Understand the key challenges faced by fleet operators and how to address them. This will show that you’re not just familiar with the role but also genuinely interested in making a difference.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built and maintained relationships with clients or stakeholders. Be ready to discuss how you handled difficult situations and turned them into positive outcomes. This is crucial for a role focused on customer satisfaction and retention.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple priorities, come prepared to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks, deadlines, and communications. This will highlight your ability to handle the operational aspects of the job effectively.
✨Familiarise Yourself with Citygate’s Values
Research Citygate and its values before the interview. Understand their approach to customer service and how they position themselves in the market. Being able to align your answers with their mission will demonstrate your enthusiasm for the company and the role.