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- Tasks: Lead a dynamic sales team and enhance customer experiences in the automotive industry.
- Company: Join Citygate, a thriving business with a strong presence across multiple locations.
- Benefits: Enjoy in-house training, career progression, discounts, and standard company perks.
- Why this job: Make an impact in a fast-paced environment while working with top global brands.
- Qualifications: Proven sales management experience and excellent communication skills.
- Other info: Be part of a growing team with opportunities for personal and professional development.
The predicted salary is between 40000 - 50000 £ per year.
As the Franchise Manager you will be required, through a strategic and hands on approach, to manage the sales environment, the people and the process to maximise the profit opportunity and customer satisfaction.
Key responsibilities
- To manage the sales process in order to maximise gross profit earning potential.
- To manage the sales environment and ensure compliance with the Sales Process.
- To meet prospective and existing customers.
- To manage the sales team to ensure all F&I and insurance related products are offered to every customer.
- To ensure compliance with the FCA Regulations.
- To ensure a daily sales meeting is carried out each morning.
- To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards.
- To be fully compliant with Mystery Shop Standards as set by our Brand Partners.
- To manage the process of vehicle ordering of new cars and the stock control of new and used vehicles.
- To conduct a monthly review with each Sales Executive.
- To carry out appraisals of used vehicles as necessary.
- To handle dissatisfied customers professionally and resolve any complaints in a timely manner.
- To ensure the Dealerweb system is completed, updated and utilised to maximum effect.
What's in it for you?
- Access to our in-house training academy for everyone.
- Electric Vehicle (EV) Training levels 1-4 for specific roles.
- Internal career progression opportunities across our various brands and locations.
- High street discounts.
- Wellbeing portal.
- Employee assistance programme.
- Purchase, service and parts discounts.
- Employee referral scheme.
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme.
About You
- Strong background in sales management.
- Excellent communication and leadership skills.
- Proven track record of achieving sales targets.
- Ability to work well under pressure and have a strong attention to detail.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Å KODA and Kia), provide excellent quality training and internal progression opportunities.
Franchise Manager in High Wycombe employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Manager in High Wycombe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Franchise Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer satisfaction and sales processes. Think of examples from your past experiences that showcase your leadership skills and ability to meet sales targets.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you’ve handled dissatisfied customers in the past. Employers love candidates who can turn a negative experience into a positive one, so have some stories up your sleeve.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to stay updated on any new opportunities!
We think you need these skills to ace Franchise Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Franchise Manager role. Highlight your sales management background and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific experiences that demonstrate your leadership and communication skills.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you exceed sales targets? How did you improve customer satisfaction? Numbers speak volumes, so let them do the talking!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Sales Process
Make sure you understand the sales process inside out. Be ready to discuss how you've maximised profit opportunities in previous roles and how you would apply that knowledge as a Franchise Manager. Use specific examples to illustrate your points.
✨Showcase Your Leadership Skills
As a Franchise Manager, you'll be leading a team. Prepare to talk about your leadership style and how you've successfully managed teams in the past. Think of instances where you motivated your team to meet sales targets or improved customer satisfaction.
✨Understand Compliance and Regulations
Familiarise yourself with FCA regulations and any relevant compliance standards. Be prepared to discuss how you ensure compliance in your current or previous roles, especially in relation to sales processes and customer interactions.
✨Customer Experience is Key
Be ready to share your strategies for enhancing customer experience. Think about how you've handled dissatisfied customers and turned their experiences around. Highlight your commitment to continuous improvement in customer care standards.