At a Glance
- Tasks: Lead the sales team, manage processes, and ensure customer satisfaction.
- Company: Join Citygate, a thriving business with 650 employees across multiple locations.
- Benefits: Enjoy perks like in-house training, discounts, and career progression opportunities.
- Other info: Work with top global brands and receive comprehensive training.
- Why this job: Be part of a dynamic culture that values teamwork and customer engagement.
- Qualifications: Strong sales management experience and excellent communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
Role overview
As the Head of Sales you will be required, through a strategic and hands on approach, to manage the sales environment, the people and the process to maximise the profit opportunity and customer satisfaction.
Key responsibilities
As the Head of Sales your key responsibilities will be:
- To manage the sales process in order to maximise gross profit earning potential
- To manage the sales environment and ensure compliance with the Sales Process
- To meet prospective and existing customer
- To manage the sales team to ensure all F&I and insurance related products are offered to every customer
- To ensure compliance with the FCA Regulations
- To ensure a daily sales meeting is carried out each morning
- To ensure the customer has an exceptional experience by continuously reviewing and improving customer care standards
- To be fully compliant with Mystery Shop Standards as set by our Brand partners
- To manage the process of vehicle ordering of new cars and the stock control of new and used vehicles. To conduct a monthly review with each Sales Executive
- To carry out appraisals of used vehicles as necessary
- To handle dissatisfies customers professionally and resolve any complaints in a timely manner.
- To ensure the Dealerweb system is completed, updated and utilised to maximum effect.
What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Electric Vehicle (EV) Training levels 1- 4 for specific roles
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portalEmployee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
The successful candidate for our Head of Sales position will ideally possess the following skills and experience:
- Strong background in sales management
- Excellent communication and leadership skills
- Proven track record of achieving sales targets
- Ability to work well under pressure and have a strong attention to detail
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
#J-18808-LjbffrHead of Sales in London employer: Citygate Automotive Ltd
Citygate Automotive Ltd is an exceptional employer located in the vibrant City of London, offering a dynamic work environment where apprentices can thrive. With a strong emphasis on in-house training and career progression, employees are encouraged to develop their skills while being supported by experienced mentors. The company fosters a collaborative culture that values teamwork and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales in London
✨Tip Number 1
Network with current and former employees of Citygate to gain insights into the company culture and expectations for the Head of Sales role. This can help you tailor your approach and demonstrate your understanding of their values during the interview.
✨Tip Number 2
Familiarise yourself with the latest trends in sales management and customer satisfaction, particularly within the automotive industry. Being able to discuss these trends and how they can be applied at Citygate will show your proactive approach and industry knowledge.
✨Tip Number 3
Prepare specific examples from your past experience that highlight your leadership skills and ability to meet sales targets. Be ready to discuss how you have successfully managed teams and improved sales processes in previous roles.
✨Tip Number 4
Research Citygate's brand partners and their compliance standards, especially regarding FCA regulations. Demonstrating your understanding of these requirements during your discussions will show that you are well-prepared and serious about the role.
We think you need these skills to ace Head of Sales in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales management experience and any achievements related to meeting sales targets. Use specific metrics to demonstrate your success, such as percentage increases in sales or customer satisfaction ratings.
Craft a Compelling Cover Letter:In your cover letter, express your passion for sales and leadership. Mention how your skills align with the responsibilities outlined in the job description, such as managing a sales team and ensuring compliance with regulations.
Showcase Relevant Experience:When detailing your work history, focus on roles where you managed sales processes or teams. Highlight any experience with customer care standards and compliance, as these are key aspects of the Head of Sales role.
Prepare for Potential Questions:Anticipate questions related to your leadership style, how you handle customer complaints, and your approach to achieving sales targets. Prepare examples from your past experiences that demonstrate your capabilities in these areas.
How to prepare for a job interview at Citygate Automotive Ltd
✨Showcase Your Sales Management Experience
Be prepared to discuss your previous roles in sales management. Highlight specific achievements, such as exceeding sales targets or improving team performance, to demonstrate your capability for the Head of Sales position.
✨Demonstrate Leadership Skills
Since this role requires strong leadership, think of examples where you've successfully led a team. Discuss how you motivated your team, resolved conflicts, and ensured compliance with processes to enhance customer satisfaction.
✨Understand the Sales Process
Familiarise yourself with the sales process relevant to the company. Be ready to explain how you would manage and optimise this process to maximise profit and ensure compliance with FCA regulations.
✨Prepare for Customer Interaction Scenarios
Anticipate questions about handling dissatisfied customers and resolving complaints. Prepare examples of how you've turned negative experiences into positive outcomes, showcasing your commitment to exceptional customer care.
