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For Companies At a Glance
- Tasks: Lead the sales team, manage processes, and ensure customer satisfaction.
- Company: Join Citygate, a thriving business with 650 employees across multiple locations.
- Benefits: Enjoy perks like in-house training, discounts, and career progression opportunities.
- Why this job: Be part of a dynamic culture that values teamwork and customer engagement.
- Qualifications: Strong sales management experience and excellent communication skills required.
- Other info: Work with top global brands and receive comprehensive training.
The predicted salary is between 43200 - 72000 Β£ per year.
Role overview
We are seeking an accomplished Head of Used Car Sales to join Citygate West London, one of the largest VW Group dealerships in Europe, and part of one of the UK\βs largest independently owned, family-run car retailer groups. This high-profile leadership role offers the opportunity to shape and grow the used car business to over 250 units per month across VW, Skoda, SEAT, and CUPRA brands. You will join a dynamic and ambitious team, driving strategy, commercial performance, and operational excellence across all areas of the used car department. This role provides the chance to make a significant impact, enhancing profitability, customer experience, and market presence while leading and developing a high-performing team.
Key responsibilities
As the Head of Used Car Sales your key responsibilities will be:
Reporting directly to the Franchise Manager, you will be part of a strong leadership team responsible for setting and driving the direction and strategy for Used Car Sales.
You will be fully accountable for the used car Profit and Loss performance.
You will lead the monitoring and delivery of all operational used car commercial objectives, policies, and standards, taking responsibility for improving sales volume.
You will be heavily involved in lead management, stock, purchasing, pricing, marketing, and vehicle presentation, driving the professionalism and performance of the department.
What\βs in it for you?
With our benefits there is something good for everyone. We\βre a progressive business that believes building a good team culture is not only good for everyone who works for us β but it makes a difference to how we engage with customers too. That\βs why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone
Electric Vehicle (EV) Training levels 1-4 for specific roles
Internal career progression opportunities across our various brands and locations
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
The successful candidate for our Head of Used Car Sales position will ideally possess the following skills and experience:
Strong background in sales management
Excellent communication and leadership skills
Proven track record of achieving sales targets
Ability to work well under pressure and have a strong attention to detail
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Ε KODA and Kia), provide excellent quality training and internal progression opportunities.
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Head of Sales employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Head of Sales
β¨Tip Number 1
Network with current and former employees of Citygate to gain insights into the company culture and expectations for the Head of Sales role. This can help you tailor your approach and demonstrate your understanding of their values during the interview.
β¨Tip Number 2
Familiarise yourself with the latest trends in sales management and customer satisfaction, particularly within the automotive industry. Being able to discuss these trends and how they can be applied at Citygate will show your proactive approach and industry knowledge.
β¨Tip Number 3
Prepare specific examples from your past experience that highlight your leadership skills and ability to meet sales targets. Be ready to discuss how you have successfully managed teams and improved sales processes in previous roles.
β¨Tip Number 4
Research Citygate's brand partners and their compliance standards, especially regarding FCA regulations. Demonstrating your understanding of these requirements during your discussions will show that you are well-prepared and serious about the role.
We think you need these skills to ace Head of Sales
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights your sales management experience and any achievements related to meeting sales targets. Use specific metrics to demonstrate your success, such as percentage increases in sales or customer satisfaction ratings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and leadership. Mention how your skills align with the responsibilities outlined in the job description, such as managing a sales team and ensuring compliance with regulations.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed sales processes or teams. Highlight any experience with customer care standards and compliance, as these are key aspects of the Head of Sales role.
Prepare for Potential Questions: Anticipate questions related to your leadership style, how you handle customer complaints, and your approach to achieving sales targets. Prepare examples from your past experiences that demonstrate your capabilities in these areas.
How to prepare for a job interview at Citygate Automotive Ltd
β¨Showcase Your Sales Management Experience
Be prepared to discuss your previous roles in sales management. Highlight specific achievements, such as exceeding sales targets or improving team performance, to demonstrate your capability for the Head of Sales position.
β¨Demonstrate Leadership Skills
Since this role requires strong leadership, think of examples where you've successfully led a team. Discuss how you motivated your team, resolved conflicts, and ensured compliance with processes to enhance customer satisfaction.
β¨Understand the Sales Process
Familiarise yourself with the sales process relevant to the company. Be ready to explain how you would manage and optimise this process to maximise profit and ensure compliance with FCA regulations.
β¨Prepare for Customer Interaction Scenarios
Anticipate questions about handling dissatisfied customers and resolving complaints. Prepare examples of how you've turned negative experiences into positive outcomes, showcasing your commitment to exceptional customer care.
